Marie Audrey Naky
New Haven,CT
Summary
Enthusiastic lady with over 7 years of experience delivering exceptional customer service and ensuring customers safety. Skilled in providing personalized assistance, successfully resolving conflicts, and collaborating with team members for smooth work operations. Recognized for outstanding customer service and successful handling emergencies. Bilingual in English French and Spanish, Passionate about delivering a superior travel experience, I am dedicated to upholding industry-leading safety standards and creating a comfortable environment for all passengers on board.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Ameriprise Financial
04.2022 - Current
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as point of contact between clients and managerial staff.
Order Fulfillment Associate
Amazon
09.2022 - 06.2024
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Bend , lift over 40lbs
Front Desk Agent
Bank of America
01.2022 - 02.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Trained new staff members in customer service techniques and hotel operations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Restaurant Server
La Choupet
03.2017 - 06.2019
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
GED -
Adult Education
New Haven, CTBachelor Of Tourism Studies -
Etic Marcory
Abidjan Côté D’Ivoire Skills
- Effective communication
- Flexible and Adaptable
- Attention to details
- Empathy
- Customer Service
- Bilingual ( French, English, Spanish )
- Team work
- Safety
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Order Fulfillment Associate
Amazon
09.2022 - 06.2024
Personal Assistant
Ameriprise Financial
04.2022 - Current
Front Desk Agent
Bank of America
01.2022 - 02.2024
Restaurant Server
La Choupet
03.2017 - 06.2019
GED -
Adult Education
Bachelor Of Tourism Studies -
Etic Marcory