Audrey T. Cantrell
Sikeston,MO
Summary
I'm a detail-oriented and creative professional with extensive experience in customer service and administrative support. Proven ability to manage time effectively and adapt to evolving guidelines, ensuring high-quality and accurate outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Search Quality Rater
Welocalize
11.2025 - Current
- Assessed various Google search results based on specific criteria to ensure they align with the user's search requirements.
- Evaluated different web pages to prioritize top-quality and trustworthy content for Google's search engine results pages.
- Evaluated AI-generated responses to ensure helpfulness, safety, readability, and correctness standards.
- Adapted quickly to evolving guidelines, ensuring consistent performance under changing requirements.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Support Assistant
SEMORS (State of Missouri)
06.2025 - 11.2025
- Ensured coverage of the reception area by answering phones and directing calls/messages to the appropriate staff, greeting visitors, and being the drop off point for any mail or packages delivered.
- Led daily meetings and recorded detailed minutes. Acted as a reliable backup for various daily and weekly meetings to ensure continuity.
- Oversaw postage printing for mailings and monitored daily balance updates on spreadsheet. Managed all aspects of incoming and outgoing mail operations.
- Completed the monthly Census for Campus, DBH, Crisis, and ISL programs.
- Created quarterly client review meeting schedules, meeting invites via Webex, and meeting invite letters.
- Achieved accuracy in daily paperwork by identifying and correcting errors and missing signatures. Streamlined document tracking processes to enhance retrieval of outstanding or returned items.
- Managed conference room reservations through Outlook calendars.
- Updated and managed client information through occasional data entry into record database.
- Maintained client and guardian listings as needed.
- Developed and executed a streamlined file system to enhance organization of client medical programming and historical records.
- Performed daily tasks of scanning, copying, and shredding various documents, ensuring compliance with data management protocols.
- Coordinated and managed routine email interactions to support organizational communication.
- Maintained strict adherence to HIPAA regulations in all processes.
Rater
TELUS Digital
06.2024 - 06.2025
- Assessed various Google search results based on specific criteria to ensure they align with the user's search requirements.
- Evaluated different web pages to prioritize top-quality and trustworthy content for Google's search engine results pages.
- Adapted quickly to evolving guidelines, ensuring consistent performance under changing requirements.
Sales Associate
Hibbett Sports
01.2022 - 07.2024
- Analyzed key performance indicators (KPIs) to optimize social media engagement and effectiveness.
- Used POS system to complete transactions, process in-store orders, fulfill ship-from-store orders, and track sales goals.
- Managed daily shipment processing to ensure timely merchandising.
- Revitalized and structured store's visual merchandising to enhance customer experience.
- Delivered exceptional customer service by efficiently locating specific shoe styles and preparing them for fitting.
- Trained new sales associates on customer service practices and product knowledge for improved team performance.
Sales Associate
Rue 21
06.2019 - 01.2022
- Processed daily shipments to ensure timely merchandising and inventory accuracy.
- Executed comprehensive organization of store's visual displays to improve product visibility and appeal.
- Provided customer support at counter, on sales floor, via phone, and in fitting rooms. Helped customers with inquiries and product selections. Assisted in creating a welcoming shopping environment.
Education
Bachelor of Science - Mass Communications: Advertising
Southeast Missouri State University
Cape Girardeau, MO05-2024
High School Diploma -
Sikeston Senior High School
Sikeston, MO06-2020
Skills
- Customer service
- Data entry
- Data organization
- Filing & file organization
- Professional communication
- Multi-line phone systems
- Windows
- MacOS
- Microsoft Office, Google Workspace, & Apple iWork
- Microsoft Outlook
- Webex & Zoom
- Adobe Creative Suite
Timeline
Search Quality Rater
Welocalize
11.2025 - Current
Administrative Support Assistant
SEMORS (State of Missouri)
06.2025 - 11.2025
Rater
TELUS Digital
06.2024 - 06.2025
Sales Associate
Hibbett Sports
01.2022 - 07.2024
Sales Associate
Rue 21
06.2019 - 01.2022
Bachelor of Science - Mass Communications: Advertising
Southeast Missouri State University
High School Diploma -
Sikeston Senior High School