Audri Harper
Baytown
Summary
Versatile customer service representative with proven experience delivering service standards to high level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Currently seeking a remote opportunity. I'm a team player. I can take charge, learn quickly, and be very well organized.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life, Accident, and Health Agent
American Income Life Insurance Company
12.2024 - Current
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Collaborated with multidisciplinary teams to develop strategies for improving community health outcomes.
- Increased efficiency through continuous process improvement efforts aimed at streamlining workflows within the agency.
- Managed client caseloads effectively, prioritizing needs based on urgency and complexity.
- Negotiated with insurance carriers on behalf of clients, securing optimal plan benefits at competitive rates.
- Assisted clients in navigating complex insurance policies, resulting in better understanding and utilization of coverage benefits.
Licensed Health Plan Advisor
Connexion Point
07.2024 - 12.2024
- Call members of Medicare and Medicaid with Anthem and WellPoint to enroll in new plans.
- Provided ongoing support to enrolled members, addressing concerns or issues related to their chosen health plans.
- Developed customized communication materials for clients, enhancing understanding of complex health plan details.
- Conducted comprehensive assessments to determine appropriate health plan offerings for individual needs.
- Analyzed member feedback to identify areas for improvement and implement necessary changes within the organization's offerings.
- Resolved member inquiries promptly and accurately, demonstrating exceptional customer service skills.
- Educated clients on available health plan options, resulting in informed decisionmaking.
Customer Service and Support Specialist
Concept Controls, Inc.
10.2021 - 12.2023
- SAP system
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Leasing Agent
Tarantino Properties, Inc.
01.2020 - 09.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
CSR - Customer Service Representative
Dropbox
01.2018 - 12.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
College Degree - Early Childhood Education
Lee College
Baytown, TX05.2019
Skills
- Analysis skills
- Inbound call management
- Medication management
- Multitasking Abilities
- Reliability
- Verbal communication
- Quotes and sales
- Healthcare systems navigation
- Insurance verification
- Appointment scheduling
- Customer assistance
- Clinical documentation
- Copay and premium expertise
- Teamwork
- Attention to detail
- Data entry
Certification
- CPR
- Driver's License
- Life & Health Insurance License, 08/01/24 to 08/01/25
- AHIP, 08/01/24 to 08/01/25
- Child Development Associate, 06/01/19 to 06/01/22
Assessments
Filing & organization, Proficient, 03/01/21, Arranging and managing information or materials using a set of rules.
Life. Health, and General lines license
This license allows you to sell life insurance, including annuities, as well as health insurance.
Timeline
Life, Accident, and Health Agent
American Income Life Insurance Company
12.2024 - Current
Licensed Health Plan Advisor
Connexion Point
07.2024 - 12.2024
Customer Service and Support Specialist
Concept Controls, Inc.
10.2021 - 12.2023
Leasing Agent
Tarantino Properties, Inc.
01.2020 - 09.2021
CSR - Customer Service Representative
Dropbox
01.2018 - 12.2019
College Degree - Early Childhood Education
Lee College
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