Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Audriana Joseph

Converse,TX

Summary

Dynamic customer service professional with a strong foundation in service delivery and exceptional multitasking capabilities. Focused on fostering professional relationships that enhance profitability and drive impactful business outcomes. Passionate about ensuring customer satisfaction while contributing to overall company success, specializing in quality, efficiency, and process optimization. Known for articulateness, energy, and results orientation, with a proven track record in developing relationships, cultivating partnerships, and driving business growth.

Overview

19
19
years of professional experience

Work History

Customer Care Representative

Qualfon
11.2016 - 05.2025
  • Responded to customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Resolved customer complaints and concerns by identifying the issue and providing effective solutions.
  • Processed orders, returns, exchanges, and refunds accurately and promptly.
  • Maintained detailed and confidential customer records using CRM and internal systems.
  • Provided product and service information to assist customers in making informed decisions.
  • Escalated complex issues to supervisors or specialized departments when necessary.
  • Met or exceeded customer satisfaction and call quality targets consistently.
  • Handled high call volumes while maintaining a calm, courteous, and helpful attitude.
  • Tracked and documented customer interactions and feedback for quality improvement.
  • Collaborated with team members to ensure seamless customer service delivery.
  • Promoted customer loyalty by providing a positive, personalized customer experience.

Store Protection Specialist

Ross Dress For Less
05.2013 - 08.2015
  • Report any type of theft and recovered merchandise
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork
  • Upheld strict security and safety procedures to protect business from financial losses due to theft

Waitress

Luby’s
02.2010 - 01.2012
  • Maintained timely check-ins and drink refills
  • Bussed tables and reset tables properly
  • Folded napkins and prepared silverware
  • Kept server station restock with condiments

Grocery Bagger

H.E.B
04.2006 - 06.2007
  • Collected carts from parking lots place right location
  • Delivered assistance and service by carrying out customers groceries to vehicles
  • Pleasantly greeted every customer into the store

Education

High School Diploma -

Ronald Regan High School
San Antonio
05-2006

Skills

  • Efficient order and refund management
  • Transaction processing
  • Customer support
  • Customer data confidentiality
  • Courteous with strong service mindset
  • Electronic information systems

Languages

English
Professional Working

Timeline

Customer Care Representative

Qualfon
11.2016 - 05.2025

Store Protection Specialist

Ross Dress For Less
05.2013 - 08.2015

Waitress

Luby’s
02.2010 - 01.2012

Grocery Bagger

H.E.B
04.2006 - 06.2007

High School Diploma -

Ronald Regan High School

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