Alejandra V Rivas
Lehi,UT
Summary
Motivated traveling industry of nine years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, resolved to provide the customer service experience obtain by nine years of training and solving issues giving solutions, finding common ground as needed to get the job done.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Jetblue Airways Corp
Long Island City, NY
03.2013 - 02.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and itineraries, cancellation, delay or change flights.
- During Coved-19 pandemic was specially important that we resolve and assist customers with cancellations or concerns during this specially stressful and challenging time for everyone involve.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Navigated multiple computer systems and applications to find information
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Office Manager/Instructor
H&r Block
Provo , Utah
10.2011 - 04.2013
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for all tax preparers.
- Tax preparation, special tax and complex cases.
- As instructor taught new upcoming tax representatives details to present tax forms beginning with paper forms and then on line tax programs.
- Submitting tax form in behalf of customers to pay appropriate amount of taxes.
- Prepared meeting rooms and materials and recorded important information
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Office Mansager
Elite Painting Company
American Fork, UT
04.2008 - 10.2011
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Handle payroll and payroll quarterly taxes.
- Send estimates, contracts and invoices.
- Manage thirty painters, invoices no les than twenty thousand dollars banks and retail painting companies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Delivered services to customer locations within specific timeframes
- Worked with customers to understand needs and provide excellent service
- Identified issues, analyzed information and provided solutions to problems
Education
No Degree - Business And Managerial Economics
BYU Idaho
Rexburg, ID03.2030
No Degree - Business Management
Thomas Edison State University
Trenton, NJ03.2030
Skills
- Information Updates
- Customer Account Management
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Conflict Mediation
- Online Chat
- Customer Retention Strategies
- Call Documentation
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
- Business Opportunities Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Representative
Jetblue Airways Corp
03.2013 - 02.2022
Office Manager/Instructor
H&r Block
10.2011 - 04.2013
Office Mansager
Elite Painting Company
04.2008 - 10.2011
No Degree - Business And Managerial Economics
BYU Idaho
No Degree - Business Management
Thomas Edison State University
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