Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Interests
Timeline
Generic

Erica Buecker

Wilmington,NC

Summary

Successful Customer Care representative with 11 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

13
13
years of professional experience

Work History

Customer Care Representative

Queensboro Shirt Co
06.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Wrote and proofed orders to reflect proper pricing and discounts.

Assistant Deli Manager

Food Lion
04.2012 - 06.2017
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Cake decorator
  • Attended customers by taking orders, resolving complaints and issues.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on monthly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences by overseeing every area of the deli/bakery.
  • Directed team of 2-3 deli associates.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies on a weekly or bi weekly basis.
  • Oversaw training to educate employees on resetting tables, safety for slicer, sanitation routines, food temperature checks, hot bar times and oven safety.

Education

Associate Of Applied Science - Paralegal

Miller Motte College
Wilmington, NC
04.2013

Skills

  • Training and Development
  • Corporate Standards
  • Contract Negotiation Expertise
  • Customer Relations
  • Special Requests
  • Information Updates
  • Project Management
  • Senior Leadership Support
  • Information Extraction
  • Online Chat
  • Special Assignments
  • Customer Relationship Management
  • Microsoft Office
  • Inbound Customer Service
  • Problem Resolution
  • Reading Comprehension
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Cultural Awareness
  • Online Systems

Accomplishments

  • Documented and resolved customer complaints which led to positivefeedback.
  • Supervised team of 2-3 staff members.
  • Collaborated with team of 6 in the development of website improvements to improve customer support.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Interests

Horses

Reading

Timeline

Customer Care Representative

Queensboro Shirt Co
06.2017 - Current

Assistant Deli Manager

Food Lion
04.2012 - 06.2017

Associate Of Applied Science - Paralegal

Miller Motte College

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Erica Buecker