Audriana Patterson
Migration Specialist
Atlanta,GA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.
Overview
13
13
years of professional experience
Work History
Migration Specialist
Superior Press
01.2025 - Current
- Facilitated data migration between multiple systems and platforms to ensure seamless transitions.
- Developed and maintained comprehensive documentation for migration procedures and best practices to enhance clarity and consistency.
- Coordinated client appointments with government officials or agencies to streamline processes and improve service delivery.
- Configured hardware devices and software settings to optimize network performance.
Help Desk Supervisor
HeiTech
11.2023 - 01.2025
- Led and mentored 10-member Help Desk team, enhancing ticket resolution times and boosting customer satisfaction.
- Implemented performance review metrics and feedback systems, identifying growth opportunities and improving service quality.
- Collaborate with software development teams to troubleshoot bugs, validate fixes, and streamline release deployment processes.
- Partner with government stakeholders to manage FOIA requests, congressional correspondence, and other documentation with accuracy and confidentiality.
Technical Analyst
Adaptivestack Technologies
10.2022 - 11.2023
- Monitor system data from multiple sources and identify trends to guide technical and operational decisions.
- Developed and maintained technical documentation aligning business needs with system capabilities to enhance user understanding.
- Recommended process improvements aligning IT practices with organizational goals and compliance standards to optimize operations.
- Conducted quality assurance audits on support tickets, improving first-contact resolution rates.
Talent Acquisition Recruiter
Alexander Mann Solutions
11.2021 - 10.2022
- Recruited for multiple Bank of America business lines, managing high-volume hiring for enterprise, commercial, and consumer banking roles to meet staffing needs.
- Enhanced candidate experience by streamlining interview coordination, background checks, and onboarding processes.
- Built and maintained pipeline of qualified talent, supporting workforce growth across departments.
Closing Manager
Bay Equity Home Loans
12.2019 - 11.2021
- Managed 25+ team members across underwriting, closing, and post-closing operations, ensuring compliance and accuracy in loan processing.
- Collaborated with realtors, title companies, and lenders to streamline communication and facilitate smooth loan closings.
- Implemented performance improvement initiatives, enhancing department productivity and minimizing operational errors.
- Delivered measurable cost savings and improved turnaround times through workflow optimization.
Call Center Operations Manager
Global Connection Inc. of America
09.2013 - 12.2019
- Reduced average call handling time and increased customer satisfaction scores through targeted coaching and process improvement.
- Directed operations for 80+ employees across multiple departments, ensuring service quality and compliance standards were met.
- Enhanced employee retention and engagement through a mentoring and feedback program.
- Designed and implemented internal audit programs that enhanced financial and operational controls.
Education
Bachelor of Science - Computer Information Systems
West Georgia Technical College
Newnan, GA06-2014
Skills
Data Migration Strategy
Project Coordination
Help Desk & Technical Support
System Migration Testing
Timeline
Migration Specialist
Superior Press
01.2025 - Current
Help Desk Supervisor
HeiTech
11.2023 - 01.2025
Technical Analyst
Adaptivestack Technologies
10.2022 - 11.2023
Talent Acquisition Recruiter
Alexander Mann Solutions
11.2021 - 10.2022
Closing Manager
Bay Equity Home Loans
12.2019 - 11.2021
Call Center Operations Manager
Global Connection Inc. of America
09.2013 - 12.2019
Bachelor of Science - Computer Information Systems
West Georgia Technical College