Latisha Bradford
Migration Specialist
Altus,OK
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, exceptional interpersonal skills and adept at working effectively unsupervised and quickly mastering new skills. Has a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
24
24
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Migration Specialist
AQuity Solutions/IKS
Cary
04.2021 - Current
- Developed detailed documentation for migration processes and best practices.
- Managed databases of client information in accordance with data protection laws.
- Maintained positive working relationship with fellow staff and management.
- Organized patient health records for efficient retrieval and compliance.
- Reviewed medical documentation for accuracy and completeness.
- Collaborated with healthcare providers to improve documentation practices.
- Maintained confidentiality of sensitive patient information in all communications.
- Verified demographic information such as name, address, date of birth prior to entering into the EHR system.
- Reviewed medical records for accuracy and completeness, ensuring compliance with HIPAA regulations.
- Entered clinical notes into the EHR system using appropriate codes that comply with regulatory standards.
- Updated patient files with current medications prescribed by provider orders.
- Verified accuracy of data entry into company database system.
- Ensured that all data entered into the electronic medical record is accurate, complete, legible, timely, secure and compliant with HIPAA regulations.
- Provided support to physicians during office visits by gathering relevant medical history information from patients.
- Updated patient medical records.
- Collaborated with other members of the team in order to complete assigned tasks efficiently.
- Prepared detailed audit reports highlighting findings and recommendations for management.
- Trained junior auditors on best practices and audit methodologies within the team.
- Ensured timely completion of all assigned tasks within set deadlines.
- Worked closely with management to discuss external audit results and action plans.
- Ensured that all patient records were updated accurately according to HIPAA regulations.
- Performed quality assurance checks on patient records as required.
- Maintained organized electronic health records for easy access and review.
- Supported physicians in preparing notes and summaries for patient visits.
- Trained new team members on scribing protocols and software usage.
- Provided real-time support to physicians during patient encounters and ensured accuracy of medical documentation.
- Managed multiple projects simultaneously while adhering to deadlines set by management.
- Assisted in scheduling follow-up appointments for patients as needed.
- Maintained up-to-date knowledge of medical terminology, anatomy, physiology, pharmacology, abbreviations, diagnosis codes, and laboratory values.
- Generated referrals for specialist consultations based on physician instructions.
- Updated patient records with pertinent data obtained from office visits or phone conversations with patients' families.
- Created new patient charts using templates and entered demographic data into the system.
- Transcribed dictated notes from physicians into EHRs accurately and efficiently.
- Translated medical jargon and short-hand data into correct terminology.
- Informed doctor of urgent patient needs per nursing progress notes.
- Documented patient encounters and medical histories accurately and efficiently.
- Assisted in preparing treatment plans by transcribing physician notes promptly.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Supported training of new scribes on proper documentation techniques and tools.
- Determined correct ICD-10 and CPT codes for use in medical record.
Food Service Manager
Oklahoma Department Of Corrections
Granite
11.2017 - 03.2018
- Oversaw food service operations within correctional facilities.
- Managed staff scheduling and training for kitchen personnel.
- Ensured compliance with health and safety regulations in food preparation.
- Developed menus that met dietary needs of inmates.
- Coordinated inventory management and supply ordering processes.
- Conducted regular inspections to maintain cleanliness standards.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Assigned tasks and monitored progress of all kitchen personnel.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Gas Station Clerk
Loves Travel Stop
Altus
08.2017 - 11.2017
- Managed fuel inventory and ensured accurate stocking levels.
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the store and fuel area.
- Collaborated with team members to improve service delivery efficiency.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Operated cash register to process transactions accurately and efficiently.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Answered phone calls regarding product availability, prices and special orders.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Student
Ashford University
San Diego
08.2016 - 08.2017
- Conducted research and analysis on course materials and academic resources.
- Collaborated with peers to enhance group study sessions and project outcomes.
- Developed skills in critical thinking through coursework and assignments.
- Participated in online discussions, fostering a collaborative learning environment.
- Conducted research using academic journals and online databases for various papers.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Women's Domestic Violence Shelter & Crisis Hotline
Southwest Oklahoma Community Action Group (SOCAG)
Altus
09.2015 - 09.2016
- Provided crisis intervention and support to survivors of domestic violence.
- Conducted intake assessments to determine client needs and services.
- Developed personalized safety plans for individuals in dangerous situations.
- Coordinated referrals to community resources and legal assistance programs.
- Educated clients on their rights and available resources within the community.
- Collaborated with law enforcement and social services to ensure client safety.
- Coordinated referrals for housing assistance, employment opportunities, mental health treatment, substance abuse treatment, and other social services.
- Provided emotional support through active listening and validation techniques.
- Maintained client confidentiality and data security standards in accordance with agency policy.
- Provided emotional support to individuals in crisis situations.
- Facilitated active listening during phone calls with distressed callers.
- Documented interactions and maintained accurate records of calls.
- Collaborated with team members to share insights and strategies.
- Performed administrative tasks such as data entry, logging calls, filing paperwork.
- Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
- Implemented feedback received from supervisors regarding performance improvement opportunities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Postal Carrier
USPS
Oklahoma City
04.2015 - 08.2015
- Delivered mail and packages to residential and business addresses daily.
- Sorted and organized incoming mail for efficient delivery routes.
- Interacted with customers to address inquiries and provide assistance.
- Operated postal vehicles in compliance with safety regulations and guidelines.
- Collaborated with team members to optimize delivery schedules and routes.
- Adhered to established protocols for handling sensitive or registered mail.
- Followed safety protocols while delivering packages in high traffic areas.
- Loaded mail onto truck for delivery route.
- Maintained records of all packages received and delivered along with any necessary paperwork.
- Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
- Adhered to company policies related to handling customer complaints professionally and promptly.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Scanned labels on letters or parcels to confirm receipt.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Used road maps or GPS to verify routes and designated addresses.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Shoe Sales Associate
Encore Shoe Department
Oklahoma City
01.2015 - 04.2015
- Assisted customers in selecting footwear based on needs and preferences.
- Maintained organized shoe displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory by tracking stock levels and restocking shelves as needed.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Greeted customers in a friendly and professional manner.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Processed customer payments using cash register or point-of-sale system.
- Followed company policies and procedures in order to provide excellent customer service.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Responded to customer inquiries regarding products and services offered.
- Participated in visual merchandising, creating appealing displays to attract customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
Assistant Manager, Customer Service
Braum's Ice Cream and Dairy Stores
Oklahoma City
12.2013 - 12.2014
- Managed daily operations of customer service team at busy dairy store.
- Trained employees on customer interaction and service protocols.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented training programs for new hires in service standards.
- Collaborated with management to develop promotional strategies for products.
- Maintained a clean and organized environment for customers and staff.
- Coordinated with other departments to ensure customer satisfaction.
- Identified areas where operational efficiencies could be improved upon.
- Resolved escalated complaints from customers in a timely manner.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Managed day-to-day operations of the Customer Service department.
- Supervised daily food operations to ensure compliance with health regulations.
- Managed inventory control to maintain optimal stock levels for kitchen supplies.
- Trained and mentored kitchen staff on food safety and preparation techniques.
- Served ice cream and toppings to customers quickly and accurately.
- Maintained cleanliness and organization of serving area throughout shifts.
- Assisted customers with menu choices and provided product recommendations.
- Operated point-of-sale system for processing customer transactions efficiently.
- Trained new staff on serving techniques and customer service standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Cleaned tables, chairs and dining areas after customer use.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Followed proper sanitation guidelines when handling food products.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Verified accuracy of order before serving it to customers.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Assistant Manager, Customer Service
Braum's Ice Cream and Dairy Stores
Altus
04.2008 - 12.2013
- Managed daily operations of customer service team at busy dairy store.
- Trained employees on customer interaction and service protocols.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Implemented training programs for new hires in service standards.
- Collaborated with management to develop promotional strategies for products.
- Maintained a clean and organized environment for customers and staff.
- Coordinated with other departments to ensure customer satisfaction.
- Resolved escalated complaints from customers in a timely manner.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Managed day-to-day operations of the Customer Service department.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Prepared food items according to menu specifications and safety guidelines.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment.
- Collaborated with team members to ensure timely food preparation and delivery.
- Monitored food safety practices to uphold health regulations and standards.
- Trained new staff on food preparation techniques and safety protocols.
- Operated kitchen equipment safely while following proper maintenance procedures.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Served ice cream and toppings to customers quickly and accurately.
- Maintained cleanliness and organization of serving area throughout shifts.
- Assisted customers with menu choices and provided product recommendations.
- Operated point-of-sale system for processing customer transactions efficiently.
- Managed inventory by restocking supplies as needed during busy periods.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer inquiries and complaints with professionalism and care.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Cleaned tables, chairs and dining areas after customer use.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Memorized menu items, identifying allergens to streamline service to customers.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Informed management of low stock items prior to running out completely.
Mom's Helper
Mela Yela Youngas Daycare Center
Altus
11.2001 - 04.2008
- Helped maintain cleanliness and organization of play areas and classrooms.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Observed children during snack time to prevent choking.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Assisted children with completing homework and special assignments to improve academic performance.
- Supported children's emotional and social development through interactive play.
- Maintained cleanliness and organization of classroom supplies and equipment.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Enforced rules to teach good manners and maintain safe environment.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Read aloud and played alphabet games to encourage early literacy.
- Balanced schedules to promote optimal rest, play and educational periods.
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA 08.2016 - 08.2017
Business And Computer Technology
Southwest Technology Center
Altus, OK 08.2010 - 12.2011
Altus High School
Altus, OKSome College (No Degree) - Office Assistant
Western Oklahoma State College
Altus, OKSkills
- Data migration
- Electronic health records
- Regulatory compliance
- Attention to detail
- Fast learner
- Fast typing speed
- Audit reporting
- Quality assurance
- Time management
- Great Listener
- Independent working
- Work well independently
- Reliable
- Problem Solver
- Team Player
Languages
English
Native/ Bilingual
Spanish
Elementary
Affiliations
- Singer (own music, funerals, weddings, karaoke)
- Painter
- Drawer
- Attempting "plant mom" life
- Write own music lyrics
- Makeup Enthusiast
- Body Art Paint
Certification
- Certified in Business and Computer Technology (2011)
Accomplishments
- Achievement for out reading my entire school by reading 603 books. Made the news paper, received a bike and $500 in a savings bond for this achievement.
- Number 1 in the company for processing/migrating patient cases out of 2k+ employees. Achieved recognition by the higher ups.
References
References available upon request.
Timeline
Migration Specialist
AQuity Solutions/IKS
04.2021 - Current
Food Service Manager
Oklahoma Department Of Corrections
11.2017 - 03.2018
Gas Station Clerk
Loves Travel Stop
08.2017 - 11.2017
Bachelor of Arts - Psychology
Ashford University
08.2016 - 08.2017
Student
Ashford University
08.2016 - 08.2017
Women's Domestic Violence Shelter & Crisis Hotline
Southwest Oklahoma Community Action Group (SOCAG)
09.2015 - 09.2016
Postal Carrier
USPS
04.2015 - 08.2015
Shoe Sales Associate
Encore Shoe Department
01.2015 - 04.2015
Assistant Manager, Customer Service
Braum's Ice Cream and Dairy Stores
12.2013 - 12.2014
Business And Computer Technology
Southwest Technology Center
08.2010 - 12.2011
Assistant Manager, Customer Service
Braum's Ice Cream and Dairy Stores
04.2008 - 12.2013
Mom's Helper
Mela Yela Youngas Daycare Center
11.2001 - 04.2008
Altus High School
Some College (No Degree) - Office Assistant
Western Oklahoma State College