Audrianna Lyons
winston-salem
Summary
Detail‑oriented customer service representative with expertise in healthcare administration and compliance. Skilled in managing patient inquiries, coordinating documentation, and ensuring accuracy in billing and coding processes. Strong focus on empathy, clear communication, and maintaining trust in sensitive environments.
Entertainment professional prepared for this role with history of delivering engaging and dynamic performances. Known for adapting to varying audience needs and consistently contributing to successful events. Strong focus on teamwork and achieving results, bringing energy and flexibility to changing situations.
Overview
11
11
years of professional experience
Work History
Entertainment Staff Member
635 Entertainment
03.2023 - 09.2025
- Operated entertainment equipment, ensuring safety and functionality.
- Assisted in setup and teardown of event spaces, maintaining organization.
- Provided exceptional customer service to enhance overall guest experience.
- Collaborated with team members to streamline operational workflows.
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Established positive relationships with local businesses, securing valuable partnerships for future collaborations.
Customer Service Representative
Anthem
12.2020 - 02.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and returns to enhance customer satisfaction and streamline operations.
- Trained new team members on product knowledge and customer service protocols to ensure consistency.
- Collaborated with cross-functional teams to identify and implement process improvements in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Hanesbrands
12.2018 - 10.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Managed high-volume calls, consistently meeting response time goals and maintaining positive customer interactions.
- Collaborated with team members to streamline processes, improving workflow efficiency and reducing resolution times.
- Trained new staff on customer service protocols, ensuring adherence to company standards and best practices.
Sales Associate
Foodlion Grocery Store
02.2015 - 11.2018
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Operated cash register, processed transactions efficiently, and managed cash handling procedures.
- Maintained cleanliness and organization of store shelves to ensure optimal presentation of merchandise.
- Collaborated with team members to restock inventory and manage product displays effectively.
Education
High School Diploma - Medical Assistant / Billing And Coding
Ultimate Medical Academy
Clearwater, FL02-2026
High School Diploma -
Parkland High School
Winston-Salem, NC06-2009
Skills
- Customer service
- Safety compliance
- Sales experience
- Brand promotion
- Room setup and breakdown
- Food and beverage experience
- Positive attitude
- Problem-solving
- Time management
- Cleaning and sanitization
- Reliability
- Excellent communication
- Self-driven and motivated
Languages
English
Full Professional
Timeline
Entertainment Staff Member
635 Entertainment
03.2023 - 09.2025
Customer Service Representative
Anthem
12.2020 - 02.2023
Customer Service Representative
Hanesbrands
12.2018 - 10.2020
Sales Associate
Foodlion Grocery Store
02.2015 - 11.2018
High School Diploma - Medical Assistant / Billing And Coding
Ultimate Medical Academy
High School Diploma -
Parkland High School