Audrie Suarez
Aliso Viejo,CA
Summary
Dedicated part-time caregiver with expertise in compassionate support and emotional well-being. As well as an energetic and friendly customer service/retail associate. Proven ability to enhance client comfort and satisfaction through effective problem-solving and time management.
Versatile caregiver and office administrator with strong organizational skills and a focus on emotional support. Adept at adapting care routines and enhancing service delivery, ready to contribute to improved client experiences.
Overview
2
2
Languages
1
1
Certification
17
17
years of professional experience
Work History
Family Caregiver and Assistant
Private Care
Aliso Viejo, CA
08.2025 - 05.2026
- Provided companionship and emotional support, fostering a positive environment for clients.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining adherence to care plans.
- Monitored vital signs and reported changes in health status to healthcare professionals.
- Maintained clean and organized living spaces, promoting hygiene and well-being.
- Collaborated with family members to communicate care needs and preferences effectively.
- Adapted care routines based on individual client requirements, enhancing overall satisfaction.
- Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
Office Administrator
Wesley Pharmacy & Medical Equipment
Signal Hill, CA
01.2024 - 09.2024
- Managed daily office operations, ensuring smooth workflow and efficient service delivery.
- Scheduled appointments and managed calendars for pharmacy staff to optimize resources.
- Processed customer transactions accurately using pharmacy management software.
- Responded to customer inquiries, providing information on services and products effectively.
- Maintained organized filing systems for patient records and compliance documentation.
- Collaborated with team members to enhance office procedures and improve patient satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Supported administrative tasks by preparing reports and documents as needed.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Organized client information into correct profiles while maintaining confidentiality.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Updated computer system with current customer, payment and inventory information.
- Restocked shelves with prescribed medications and health care products.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using the pharmacy register system.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Delivered prescriptions efficiently, ensuring timely service to patients.
- Maintained accurate records of deliveries and inventory management.
- Communicated with pharmacy staff to confirm order details and delivery instructions.
- Adhered to safety protocols while handling medications during transportation.
- Provided excellent customer service during patient interactions upon delivery.
- Contributed to team effort by supporting other drivers when needed, covering additional shifts or assisting with route planning tasks.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Front Office Manager
Harborview Properties Inc
Carson, CA
10.2011 - 01.2017
- Oversaw front office operations, ensuring seamless guest check-in and check-out processes.
- Implemented efficient scheduling systems to optimize staff assignments and enhance service delivery.
- Trained and mentored front desk staff, fostering a collaborative environment focused on customer satisfaction.
- Developed standard operating procedures to streamline communication between departments and improve workflow efficiency.
- Resolved guest inquiries and concerns promptly, enhancing overall guest experience and retention rates.
- Managed inventory of office supplies and materials, reducing costs through effective procurement strategies.
- Coordinated with maintenance and housekeeping teams to ensure property readiness for guests at all times.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Welcomed and assisted customers, fostering a positive and engaging environment.
- Provided information on products and services, enhancing customer knowledge and satisfaction.
- Increased overall customer experience by offering helpful suggestions and product recommendations.
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
- Supported seasonal displays setup efforts which contributed significantly in creating appealing visuals attracting potential customers.
- Contributed to store cleanliness, maintaining an inviting environment for all visitors.
Retail Worker
Soluna Boutique
San Pedro, CA
06.2009 - 10.2010
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Maintained organized merchandise displays to optimize store layout and visibility.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Greeted customers upon entry, creating positive a positive first impression and fostering loyalty.
- Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
Education
Associate of Science - Nursing
Saddleback College
Mission Viejo, CA05-2027
High School Diploma -
Mary Star of The Sea High School
San Pedro06-2009
Skills
- Compassionate caregiving
- Emotional support
- Household management
- Transportation assistance
- Meal preparation
- Time management
- Multitasking and organization
- Respectful and compassionate
- Flexible schedule and availability
- Basic housekeeping
- Medication management
- Compassionate care
- Problem-solving
- POS systems
- Guest inquiries
- Inventory management
- Data entry
- Inventory restocking
- Customer service
- Patience and composure
- Customer focus
- Honest and dependable
- Creative thinking
- Customer satisfaction
- Customer complaint resolution
- Customer inquiries
- Payment processing
- Merchandise restocking
- Issue escalation
- Teamwork
- Teamwork and collaboration
- Excellent communication
- Critical thinking
Certification
Medication Technician (Valid)
Driver Lic E1562566
Notary Public (expired)
Front/Back Medical Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Family Caregiver and Assistant
Private Care
08.2025 - 05.2026
Office Administrator
Wesley Pharmacy & Medical Equipment
01.2024 - 09.2024
Front Office Manager
Harborview Properties Inc
10.2011 - 01.2017
Retail Worker
Soluna Boutique
06.2009 - 10.2010
Associate of Science - Nursing
Saddleback College
High School Diploma -
Mary Star of The Sea High School