August Burns
Portland,Oregon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CODE AND POLICY DEVELOPMENT ANALYST II
City of Portland Bureau of Development Services
01.2023 - 10.2023
- Took over project management of over 150+ code, policy, and code guide updates, completing over 100 projects in 9 months.
- Spearheaded the transition of 150+ projects from tracking in a static Word document to a dynamic and collaborative project management platform in 2 months, creating work-back plans and project tracking mechanisms.
- Identified key stakeholders across the inter-agency bureaus for each project using RACI method and delegated project tasks accordingly, allowing for swift completion of 80 minor projects in 4 months.
- Created a dynamic automated communication tool for each active project team, sending weekly updates of every project, including information on recently completed tasks, roadblocks, and upcoming task deadlines to ensure team cohesion and accountability.
- Lead the unanimous passing of 4 code and title updates for the City of Portland by the Portland City Council in 6 months.
- Managed the Streamlining Solar Permitting Pilot Project, created multiple program reports tracking pilot success, convened 3 steering committee meetings of 20-50 stakeholders, and tracked pilot metrics to measure pilot success.
- Successfully launched, managed, and closed out pilot project in 3 months, maintaining steering committee communications for 9 months.
PROGRAM COORDINATOR
Evergreen Consulting Group
Remote
06.2020 - 08.2021
- Orchestrated the successful launch of the 8-state residential energy efficiency program, Comfort Ready Home, within a tight 3-month timeframe.
- Coordinated the efforts of a diverse team of 10+ professionals, tracking website development and administration, marketing material development, and other project deliverables.
- Led and managed the creation and maintenance of SharePoint and Salesforce sites.
- Managed multiple projects, including the website development rollout and iterations, the creation and finalization of program guides, bi-weekly newsletters.
- Produced 14 comprehensive progress reports for stakeholders, meticulously tracking project timelines and deliverables to ensure on-time delivery of project milestones within budget.
PROGRAM OPERATIONS MANAGER
Nike/Kforce
Beaverton, Oregon
04.2019 - 04.2020
- Managed the program operations development, planning, and implementation of the Direct Talent Offense program to streamline the hiring efficiency of software engineers for Nike.
- Collaborated with the C-suite to define program vision and goals, influencing decision-making and reducing hiring timelines for software engineers from over six months down to 23 days.
- Reduced the hiring contact hours from more than 18 down to just 3, reducing the interview-to-hire rate from 1 hire for every 16 interviews down to 1 hire for every 1.25 interviews.
- Developed and implemented key metrics for monitoring and reporting, contributing to the strategic improvement of candidate pipeline efficiency.
PROJECT COORDINATOR
EnviroIssues
Seattle, WA & Portland, OR
08.2017 - 02.2019
- Orchestrated 10-15 simultaneous complex public engagement and involvement projects in the Pacific Northwest, aligning client priorities to actionable project objectives achieve impactful outcomes.
- Developed and executed comprehensive communication and outreach strategies, schedules, content and communications materials, project timelines and work-back plans for 10 projects to ensure efficient and timely project delivery.
- Pioneered the creation of an internally-focused anti-racist book club, a cornerstone initiative as a founding member of the Equity Team within Diversity, Equity, and Inclusion efforts across the organization, engaging 42% of the company across three states in off-hour learning.
MARKETING MANAGER AND WINE GUIDE
Beaux Freres Winery and Vineyard
Newberg, OR
08.2016 - 12.2017
- Elevated sales by 20% and increased wine club enrollment by 10%, surpassing year-end targets through adept relationship management and stakeholder engagement.
- Demonstrated strong communication and customer service skills and became the Most and Highest Reviewed Employee on Yelp, TripAdvisor, and Google for customer satisfaction.
- Nurtured trust and client investment from clients, colleagues, and partner organizations, leveraging authentic communication to build lasting stakeholder relationships.
COMMUNITY ENGAGEMENT AND ACCOUNTS MANAGER
Design+Culture Lab
Portland, OR
09.2014 - 09.2016
- Elevated organizational productivity by developing a robust company operations structure, including the development of a dynamic SharePoint site, which enhanced capacity for research, writing, and grant reporting through real-time document management.
- Enhanced grant success rate through strategic engagement plans, aligned initiatives with community needs and leveraged existing stakeholder relationships.
- Recognized for public engagement excellence with the IAP2 Cascade Chapter Best Planning Project award for work on the 2016 "PAALF People's Plan".
Education
MSc in International Social and Public Policy; Development -
London School of Economics and Political Science
09.2022
Bachelor of Arts in Community Development & Sustainable Urban Development -
Portland State University
Portland, Oregon06.2016
Skills
- Process enhancement
- Issue Identification
- Documentation And Reporting
- Project Planning
- Project tracking
- Productivity Improvement
- Work flow planning
- Project Management
Websites
Certification
- Boren Award
- Critical Language Scholarship
- PMP, Project Management Professional
Affiliations
- Project Management Institute (PMI)
- Wine and Spirit Education Trust (WSET)
- Court of Master Sommeliers (CMS)
How I build community in my personal life
I am an avid hiker, kayaker, mountain biker and volunteer my time supporting these endeavors through river clean up, trail stewardship, and tree planting with local organizations. I am a dog and cat pet parent, and a certified sommelier (wine nerd).
Timeline
CODE AND POLICY DEVELOPMENT ANALYST II
City of Portland Bureau of Development Services
01.2023 - 10.2023
PROGRAM COORDINATOR
Evergreen Consulting Group
06.2020 - 08.2021
PROGRAM OPERATIONS MANAGER
Nike/Kforce
04.2019 - 04.2020
PROJECT COORDINATOR
EnviroIssues
08.2017 - 02.2019
MARKETING MANAGER AND WINE GUIDE
Beaux Freres Winery and Vineyard
08.2016 - 12.2017
COMMUNITY ENGAGEMENT AND ACCOUNTS MANAGER
Design+Culture Lab
09.2014 - 09.2016
MSc in International Social and Public Policy; Development -
London School of Economics and Political Science
Bachelor of Arts in Community Development & Sustainable Urban Development -
Portland State University