August Cusimano
Thornton,CO
Summary
Motivated Very Responsible and Reliable Great Attitude Strong Communication skills Excellent People Skills Fast Learner Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
American Furniture Warehouse Co
11.2022 - Current
- Managed scheduling and workflow of team members to optimize coverage during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier Team Lead
Dairy Queen Grill & Chill
09.2018 - 06.2020
- Supervised daily operations to ensure efficient service delivery and customer satisfaction
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Associate of Applied Science -
Front Range Community College
Westminster, Colorado, COundefined
McLain High School
Lakewood, CO05.2014
Skills
- Customer service
- Computer(Word, Excel, and PowerPoint)
- General Office Skills
- Strong Communication Skills
- Organization
- Leadership
- Time management
- Decision-making
- Training and mentoring
- Complaint resolution
Timeline
Customer Service Manager
American Furniture Warehouse Co
11.2022 - Current
Cashier Team Lead
Dairy Queen Grill & Chill
09.2018 - 06.2020
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McLain High School
Associate of Applied Science -
Front Range Community College