August Kerr
Savannah,GA
Summary
Dynamic Front Desk Supervisor with over four years of experience in managing front desk operations. Skilled in attention to detail, problem-solving, and time management. Committed to fostering a positive guest experience and efficiently resolving complaints.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
TreeTop Adventures
Canton, Massachusetts
04.2019 - 08.2026
- Supervised daily front desk operations, including check-ins and reservations.
- Coordinated guest check-ins and check-outs, ensuring seamless experiences.
- Addressed guest inquiries and resolved issues efficiently to ensure positive experiences.
- Resolved customer complaints promptly to improve overall guest satisfaction.
- Trained new employees on company policies and customer service standards.
- Processed payments and managed cashier duties with precision to maintain transaction integrity.
Host Employee
TreeTop Adventures
Canton, Massachusetts
04.2016 - 04.2019
- Welcomed guests upon arrival, enhancing their overall experience.
- Managed reservations and coordinated guest flow during peak times.
- Provided tailored information on attractions and activities, enriching guest experience.
- Collaborated with team members to maintain cleanliness and organization, ensuring guest satisfaction.
- Assisted with safety briefings, ensuring compliance with safety protocols.
Education
Bachelor of Arts - Illustration
Savannah College of Art And Design
Savannah, GA06-2026
Skills
- Guest relations management
- Reservation management
- Payment processing
- Conflict resolution
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
Timeline
Front Desk Supervisor
TreeTop Adventures
04.2019 - 08.2026
Host Employee
TreeTop Adventures
04.2016 - 04.2019
Bachelor of Arts - Illustration
Savannah College of Art And Design