Accomplished Shop Foreman with a proven track record at Gettel Hyundai Of Charlotte County, enhancing shop efficiency and exceeding client expectations through expert equipment operation and strategic team leadership. Skilled in safety management and fostering a culture of continuous improvement, demonstrated through significant quality control advancements and superior customer service delivery.
Overview
15
15
years of professional experience
Work History
Shop Foreman
Gettel Hyundai Of Charlotte County
Punta Gorda, FL
07.2013 - Current
Used hand and power tools, equipment, and instruments accurately.
Oversaw maintenance and repair of shop equipment.
Trained and coached employees to improve performance and skills.
Directed daily operations of team of Number technicians and shop professionals.
Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Increased shop efficiency by implementing streamlined processes and organizing work areas.
Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
Tire Technician
Tire Kingdom
Punta Gorda, FL
08.2009 - 07.2013
Rotated, mounted and balanced tires on cars, trucks, and vans.
Replaced and repaired tires using best practices for safe vehicle maintenance.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Improved customer satisfaction by providing timely and accurate tire services.
Operated machines safely and correctly, including tire changers and wheel balancers.
Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Collaborated with team members to complete complex alignment jobs efficiently and accurately.
Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.