Augusta DeMonaco
Middletown,NJ
Overview
7
7
years of professional experience
Work History
Restaurant Worker
Nunziospizza
West Long Branch
09.2024 - Current
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
VIP Concierge
Albie Manzo
Maryland
02.2024 - Current
- Assisted clients with various personal tasks such as shopping, dining reservations, or event coordination.
- Achieved high rates of client retention through attentive service delivery combined with genuine care about their wellbeing.
- Acted as a personal liaison between clients and external service providers to ensure smooth communication and seamless transactions.
- Provided expert advice on local attractions, dining options, and entertainment opportunities in order to create memorable experiences for VIP guests.
- Contributed to the creation of an enjoyable working environment by maintaining open communication lines among colleagues.
- Guided guests to exits and assisted with emergencies.
- Greeted guests, scanned tickets, answered questions and helped with seat location.
Shop Assistant
Queens Vintage
Middletown
05.2021 - 09.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Created engaging content to keep social media channels updated and on brand.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
Store Worker
Melonhead
Seabright, NJ
04.2018 - 09.2019
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Organized and re-stocked various stations and self-service items.
Education
Bachelor of Science - Business Administration And Management
Coastal Carolina University
Conway, SCSkills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and Resilience
- Order taking accuracy
- Wine pairing knowledge
- Team Collaboration
- Catering experience
Timeline
Restaurant Worker
Nunziospizza
09.2024 - Current
VIP Concierge
Albie Manzo
02.2024 - Current
Shop Assistant
Queens Vintage
05.2021 - 09.2024
Store Worker
Melonhead
04.2018 - 09.2019
Bachelor of Science - Business Administration And Management
Coastal Carolina University