AUGUSTA HAYWARD

• Acted as Senior Scrum Master and Systems Analyst supporting enterprise investment, workplace technology, architecture, and cloud transformation initiatives.
• Key Contributions
• Facilitated Agile delivery across multiple Scrum and Kanban teams, enhancing alignment with enterprise technology and modernization initiatives.
• Led Sprint Planning, Backlog Refinement, Daily Scrum, Sprint Reviews, and Retrospectives, increasing delivery predictability and team effectiveness.
• Partnered with Product Owners to manage product backlogs, refine priorities, define acceptance criteria, and ensure sprint readiness.
• Supported product roadmap execution through backlog management, prioritization discussions, dependency planning, and delivery forecasting.
• Collaborated with Product Management, Architecture, Engineering, and dependent teams to identify, manage, and resolve cross-team dependencies.
• Proactively removed organizational, technical, and process impediments impacting delivery commitments and business objectives.
• Facilitated Scrum of Scrums, release planning sessions, dependency reviews, and release readiness activities.
• Improved Agile team throughput by 30% through coaching, delivery optimization, flow-metric analysis, and continuous improvement initiatives.
• led agile enablement efforts, coaching mentoring support for more than 300 associates, plus organizational transformation activities.
• Defined and monitored OKRs, delivery metrics, flow metrics, team health metrics, and operational performance indicators.
• Established Definition of Ready and Definition of Done standards improving planning accuracy, delivery predictability, and quality outcomes.
• Partnered with Architects and Technical Leads to align backlog priorities with enterprise architecture roadmaps and modernization objectives.
• Supported cloud onboarding, migration readiness, and enterprise transformation initiatives.
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• Served as liaison between business stakeholders and technical delivery teams supporting enterprise banking technology solutions.
• Gathered, analyzed, documented, validated, and managed business, technical, and functional requirements to ensure alignment with stakeholder needs.
• Conducted stakeholder interviews and facilitated requirements workshops.
• Facilitated requirements decomposition, translating business objectives into clear, development-ready deliverables for technical teams.
• Authored user stories, acceptance criteria, use cases, process flows, and functional specifications.
• Conducted business analysis and systems analysis for enterprise banking and lending solutions.
• Developed more than 30 API integration use cases and data mapping solutions.
• Supported data mapping, API analysis, integration planning, and solution design efforts.
• Supported solution design reviews, release planning activities, implementation readiness, and production deployments.
• Managed issue logs, action plans, stakeholder communications, executive reporting, and project documentation.
• Facilitated Agile ceremonies across multiple Agile Release Trains.
• Performed workflow analysis, process mapping, requirements traceability, and gap analysis activities.
• Collaborated with Architecture, Development, QA, and Product teams throughout the delivery lifecycle.

• Supported enterprise automation and operational efficiency initiatives through business analysis, Agile delivery, and automation lifecycle management.
• Elicited requirements from stakeholders to translate business needs into actionable automation solutions and user stories.
• Developed more than 50 user stories supporting enterprise automation initiatives.
• Collaborated with Product Owners and business stakeholders to prioritize automation opportunities based on business value.
• Tracked automation metrics and reported business value realization through Power BI, enhancing visibility into automation impact.
• Conducted business process analysis to identify automation opportunities.
• Mapped current-state and future-state business processes.
• Developed workflow documentation and process models to support implementation of automation solutions.
• Developed automation lifecycle procedures, workflow documentation, and process maps.
• Participated in Sprint Planning, PI Planning, Backlog Refinement, and release planning activities.
• Collaborated with stakeholders to define automation requirements, business rules, and success criteria.

• Increased participation rates by 80% through targeted outreach and engagement strategies.
• Managed stakeholder relationships to support various initiatives
• Coordinated participant engagement and business communications.
• Collected, analyzed, validated, and reported workforce-related research data to inform decision-making
• Outlined key initiatives and achievements to highlight organizational impact
• Supported organizational reporting and workforce analytics initiatives.
• Supported reporting, operational analysis, and stakeholder communication activities.
• Conducted business and systems analysis tasks
• Identified participation trends and recommended process improvements.
• Supported national workforce and occupational research initiatives.

• Directed enterprise testing governance, quality assurance, and operational readiness statewide healthcare modernization initiatives.
• Directed enterprise testing strategy, governance, quality assurance, and defect management activities.
• Managed stakeholder communications with executive leadership, PMOs, vendors, providers, and business stakeholders to ensure alignment and transparency.
• Established testing governance practices improving readiness, quality oversight, and implementation success.
• Oversaw quality metrics, readiness reviews, risk assessments, and operational readiness activities to enhance testing effectiveness and project success.
• Implemented risk-based testing methodologies to prioritize critical functionalities and support successful enterprise healthcare transformation.
• Partnered with stakeholders to validate requirements, business processes, and operational readiness.
• Supported healthcare modernization initiatives through requirements analysis and business readiness activities.
• Facilitated requirements reviews, stakeholder workshops, governance reviews, and alignment sessions.
• Supported implementation planning, deployment readiness, and organizational change activities.
• Established statewide User Acceptance Testing programs supporting healthcare transformation and Medicaid modernization.
• Key Contributions
• Established and led statewide UAT initiatives supporting MMIS modernization efforts.
• Facilitated requirements validation, readiness reviews, stakeholder workshops, and quality assessments.
• Coordinated testing activities among state agencies, vendors, providers, and project teams.
• Implemented risk-based testing strategies focused on business-critical functionality and operational readiness.
• Business Analysis and Systems Analysis Responsibilities

Collaborated with stakeholders to ensure solution alignment with operational and regulatory requirements.

• Supported governance reviews, implementation planning, and stakeholder engagement activities.

• Supported enterprise applications serving admissions, registration, financial aid, finance, HR, and student services.
• Partnered with business users and developers to troubleshoot and resolve application issues, ensuring system reliability.
• Conducted systems testing, troubleshooting, and defect management activities.
• Conducted analysis of business needs for system improvements.
• Analyzed business requirements supporting academic and administrative systems.
• Collaborated with stakeholders to validate requirements and application functionality.
• Streamlined communication between business units and technical teams to enhance collaboration and project outcomes.
• Collaborated with cross-functional teams to drive project success through effective support and engagement.
• Participated in solution testing, defect analysis, workflow optimization, and process improvement activities.
• Tested e-commerce systems and online transaction processing capabilities.

• Managed testing and release-readiness activities supporting enterprise e-commerce platforms.
• Coordinated business users, vendors, offshore teams, and technical resources to ensure successful quarterly releases.
• Managed testing execution, readiness planning, stakeholder communications, and delivery coordination.
• Facilitated issue resolution and risk identification to enhance implementation readiness.
• Supported enterprise e-commerce delivery initiatives within a matrix-managed environment.
• Partnered with stakeholders to validate system functionality against business requirements.
• Supported release planning, implementation readiness, issue management, and stakeholder communications.
• Analyzed testing outcomes and drove issue resolution to support project delivery.