Augusta Parsell
Lantana,FL
Summary
An avid, hardworking twenty-three year old who takes pride in providing excellent customer service and creating memorable experiences for customers in and out of the restaurant. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Bellinis
10.2023 - 12.2023
- Greeting customers
- Maintaining happy customers
- Working in a fast pace environment
- Helping other coworkers
- Flipping and cleaning own tables
- Balancing 6+ tables at a time
- Helping aid the bartenders and hostesses.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender
Splash Resturant
07.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender/Server
Centro Ristorante
05.2020 - 06.2023
- Bartended night shifts along with day brunches
- Customer-to-employee relationships
- Balanced happy customers in a fast-paced work environment.
Real Estate Intern
Wharton Rentals
Athens, OH
01.2023 - 04.2023
- Assisted clients in finding suitable properties by arranging and conducting property tours.
- Streamlined lease negotiations for optimal outcomes with effective communication skills.
- Developed marketing materials to attract potential tenants, increasing property visibility.
Custom Embroiderer and Screen Printer
Lakeside Custom
05.2021 - 08.2022
- Employed for 40- hour weeks
- Customer and Employee Relationships
- Sales associate
- Creative outlook on customer ideas
- Deadlines for projects and production side
- Troubleshot technical issues related to machine malfunctions or design errors, implementing solutions quickly to minimize project delays.
- Developed strong relationships with suppliers to secure the best quality materials at competitive prices.
- Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
- Consulted with clients to understand their vision and provide recommendations on design elements for optimal results.
Community Service Volunteer
Passion Works
01.2020 - 03.2020
- Volunteered up to 7 hours
- Helped community arts center with painting that needed to be done for any project they were working on at the time.
Service Learning Project
Appalachian Behavioral Healthcare
01.2020 - 03.2020
- Volunteered up to 20 hours
- Learned how to act professionally with any patient
- Understanding confidentiality in regards to Hipaa laws.
- Collaborated with teachers to integrate service learning projects into existing curriculums, enriching the overall educational experience.
Model
Creamy Studios
11.2019 - 01.2020
- Shows up to all shoots, and meetings on time
- Multiple Photoshoots
- Learned how to collab and work with other people in a creative way.
Hostess, Busser, Waitress
The Smithy Restaurant
11.2016 - 08.2019
- Greet guests at door
- Manage seating guests
- Buss tables, reset tables, clean restaurant, brings food to tables, refills all water glasses
- Uses inter personal skills to ensure customers have the best possible experience
- Hard Work in a fast-pace environment.
Summer Intern
Total Mortgage
05.2019 - 08.2019
- Email response time - 2 hour expectations
- Returns voicemails daily
- Provide courteous, prompt, accurate, & through C/S
- Facilitate contact calls within 24 hours
- Order, Process Payment, Updates, Review B/C files (VA, Plaza, US Bank, Ridgewood, HCSB, AFR)
- Rebuttal Process
- Appraisal Transfer Process
- Upload completed appraisals and conditions.
Real Estate Intern
Trusted Realty Partners
Monroe, CT
04.2023 - 07.2023
- Collaborated with team members to develop innovative marketing strategies for maximizing property exposure.
- Evaluated potential properties through detailed analysis of financial documents and market trends, ensuring profitable investments.
- Shadowed on final walk throughs, appraisals, etc
- Learned about the first appeals when walking through
At Home Mother's Helper
Mothers
Oxford, CT
06.2018 - 08.2018
- Brought the kids back and forth to camp
- Ran errands for the mother: grocery shopping
- Drove mother to doctors appointments
- Did laundry, and cleaned the house
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
Bachelor of Science - Social Work
Ohio University
Athens, OH05.2024
High school diploma -
Masuk High School
Monroe, CT06.2018
Skills
- Graphic Design
- Branding
- Web Design
- Layout Design
- Photography
- Customer service
- Restaurant experience
- Patience and Persistence
- Collaboration and Teamwork
- Keen Attention to Detail
- Marketing and Promotion
Timeline
Server
Bellinis
10.2023 - 12.2023
Server/Bartender
Splash Resturant
07.2023 - 10.2023
Real Estate Intern
Trusted Realty Partners
04.2023 - 07.2023
Real Estate Intern
Wharton Rentals
01.2023 - 04.2023
Custom Embroiderer and Screen Printer
Lakeside Custom
05.2021 - 08.2022
Bartender/Server
Centro Ristorante
05.2020 - 06.2023
Community Service Volunteer
Passion Works
01.2020 - 03.2020
Service Learning Project
Appalachian Behavioral Healthcare
01.2020 - 03.2020
Model
Creamy Studios
11.2019 - 01.2020
Summer Intern
Total Mortgage
05.2019 - 08.2019
At Home Mother's Helper
Mothers
06.2018 - 08.2018
Hostess, Busser, Waitress
The Smithy Restaurant
11.2016 - 08.2019
Bachelor of Science - Social Work
Ohio University
High school diploma -
Masuk High School