Roxette Barrios
Nashville,TN
Summary
Skilled, Versatile and dynamic professional with 10 years of experience,driven,with a passion for delivering exceptional customer service and memorable dining experiences. Dedicated to enhance and excel at the front and at the back of the workplace.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
V Modern Italian
06.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and customer satisfaction.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Implemented upselling techniques, enhancing guest experiences and increasing revenue opportunities.
- Monitored cleanliness and organization of dining area, adhering to health and safety standards.
- Developed strong rapport with regular customers, fostering a welcoming community atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Category 10
11.2024 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus and answered questions regarding items.
- Greeted guests and provided menus.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
Designer/ creative director
Roxx Revolt and the velvets
01.2018 - Current
- Branding, conceptualization, art direction for music videos, and social media content.
Banquet Server/Special Event Server
Coopers Hawk winery & Restaurant
02.2021 - 10.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Changed table settings between courses as necessary.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Greeted guests upon arrival and provided assistance throughout the event.
- Resolved guest complaints to maintain complete customer satisfaction.
- Communicated with chefs regarding any special requests from guests.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Inspected completed meals against individual orders to verify accuracy.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
Server
Cooper's Hawk Winery & Restaurants
03.2020 - 10.2024
- Take care of guests, accommodate their needs, and make sure they get an excellent culinary experience and memorable customer service.
- Possess a full knowledge of the menu in order to offer the guest the best choice for their needs.
- Be knowledgeable about our restaurant's wines in order to offer the guests the best pairing for their dinner.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Garnished dishes and beverages to serve visually appealing menu items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Banquet Server
Chef Alain Petitbon
10.2014 - 02.2022
- Noted timing of meal progression, keeping kitchen staff informed.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Served beverages and appetizers to guests in an efficient manner.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Portioned, plated and garnished menu items to meet company standards.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Changed table settings between courses as necessary.
- Educated guests on meals during by answering questions and bringing special orders.
- Responded promptly and courteously to guest inquiries and complaints.
- Replenished beverages throughout meal service as needed.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Greeted guests upon arrival and provided assistance throughout the event.
Sales Associate
El Dorado Furniture
09.2018 - 10.2021
- I was a sales representative, make sure id drive the sales and provide a great shopping experience for the costumer
- As sales associated we are required to be knowledgeable of every piece of furniture we have available in the showroom as well as keep up with style trends to assist costumers making the best decisions
Cashier
Skillets Restaurant
06.2018 - 11.2019
- I was the head cashier and hostess as a part time job
- Basically organize reservations, take care of costumers checks and make sure every server got seated properly
Server
Chili's
09.2016 - 09.2019
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
Head Server
Under the shady palm pub
07.2014 - 09.2018
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Trained new employees to perform duties.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Calculated charges, issued table checks, and collected payments from customers.
- Worked with management to coordinate special functions and events.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Explained daily specials and made recommendations upon request.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Informed customers of daily specials and signature menu items.
- Supervised service staff in providing quality service to customers in a timely manner.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Interacted and engaged with patrons to promote friendly environment.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Developed rapport with regular customers to encourage repeat business.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Bachelor's degree - Graphic Design
Universidad Rafael Belloso Chacín
Venezuela, PR10.2012
Skills
- Organizational skills
- Exceptional customer service
- Wine service
- Table setting
- Menu item recommendation
- Safe food handling
- Professional appearance
- Point-of-sale system
- Shift management
- Table bussing
- Order accuracy
- Task prioritization
- Tableside etiquette
- bilingual
- Sales expertise
- Food and beverage pairings
- Positive and professional
- Responsible beverage service
- Server training
- Graphic Design
- Adobe Photoshop
- Branding
- Logo Design
- Creativity
- Visual conceptualization
- Adobe Illustrator
- Art direction
- Digital design
- Leadership
- Color theory
- Typography
- Photography
- Marketing
- Web design
- CSS
- Social media management
- Interior design
- Sketchup
- Hospitality service expertise
- Memory retention
Affiliations
- Entertainer, Singer
- Pianist
- Sports, swimming,biking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
V Modern Italian
06.2025 - Current
Server
Category 10
11.2024 - Current
Banquet Server/Special Event Server
Coopers Hawk winery & Restaurant
02.2021 - 10.2024
Server
Cooper's Hawk Winery & Restaurants
03.2020 - 10.2024
Sales Associate
El Dorado Furniture
09.2018 - 10.2021
Cashier
Skillets Restaurant
06.2018 - 11.2019
Designer/ creative director
Roxx Revolt and the velvets
01.2018 - Current
Server
Chili's
09.2016 - 09.2019
Banquet Server
Chef Alain Petitbon
10.2014 - 02.2022
Head Server
Under the shady palm pub
07.2014 - 09.2018
Bachelor's degree - Graphic Design
Universidad Rafael Belloso Chacín
References
References available upon request.