Yareni Flores
Los Angeles,CA
Summary
Committed and goal oriented career seeker and Communication scholar with a history of consistently meeting company needs with organized practices. Skilled in working under pressure with a positive and dynamic attitude, while adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
08.2010 - Current
- Accurately record orders and partner with team members to serve food and beverages that exceed guests' expectations.
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Efficiently ensure guest satisfaction throughout dinning experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Skillfully anticipate and address guest needs.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 20%
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Master of Arts - Communication Studies
California State University
Northridge, CABachelor of Arts - Communication Studies
California State University
Northridge, CAAssociate of Arts - Liberal Arts, Social and Behavioral Sciences
Allan Hancock College
Santa Maria, CASkills
- Experienced in conducting research
- PowerPoint seminar presentations and Public Speaking
- Responsible for leading class discussion
- Customer Service
- Relationship Building
- Experience in social media platforms
- Proficient in Hospitality and Customer Service
- Multi-tasking abilities under pressure
- Exceptional organizational skills
- Detail oriented
- Comfortable handling high-level responsibilities
- Strong and dynamic work ethic
- Time management skills
- Employee training and development
- Conflict management
- Bilingual, fluent in Spanish
- Critical Thinking
- Organizational Skills
- Interpersonal Skills
Certification
- NYU Fundamentals of Global Sports Management: Certification Modules included, The Essence of Sports and Fandom, Sports Media and Marketing, Sports Data and Analytics, Global Sports Ecosystem, The Transformative Power of Sport, and Sports Innovation and Disruption.
Timeline
Server
Red Lobster
08.2010 - Current
Master of Arts - Communication Studies
California State University
Bachelor of Arts - Communication Studies
California State University
Associate of Arts - Liberal Arts, Social and Behavioral Sciences
Allan Hancock College
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