Augusta Sun
Honolulu,HI
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Wait Help
Sheraton Waikiki
08.2021 - 04.2024
- Enhanced customer dining experience by providing timely assistance to servers and maintaining a clean, organized dining area.
- Contributed to increased guest satisfaction by efficiently refilling beverages and promptly addressing any additional requests.
- Assisted in maintaining a smooth workflow during peak hours, ensuring timely delivery of meals to guests.
- Collaborated with kitchen staff to expedite food orders, resulting in reduced wait times for customers.
- Streamlined communication between front-of-house and back-of-house teams, fostering a positive working environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Fountain Dispenser
Sheraton Waikiki
10.2010 - 03.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Streamlined the ordering process for increased accuracy and reduced wait times.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
Education
No Degree - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
Skills
- Professional Appearance
- Handling Complaints
- Salesmanship
- Customer Service
- Bill computation
- Hospitality service expertise
Languages
Korean
Elementary
Timeline
Wait Help
Sheraton Waikiki
08.2021 - 04.2024
Fountain Dispenser
Sheraton Waikiki
10.2010 - 03.2020
No Degree - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
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