Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

VU HONG THANH NGUYEN

11318 PARKGREEN LANE, ,CA

Summary

Dynamic and dedicated wait staff member with experience at Pho Rex Norco, excelling in customer service and complaint handling. Proven ability to multitask and maintain cleanliness while enhancing guest relations. Skilled in cash handling and upselling techniques, consistently contributing to a positive dining experience. Reliable and adaptable team player focused on performance improvement.

Developed excellent communication and multitasking skills in a fast-paced, customer-focused environment. Demonstrated ability to handle high-pressure situations with poise and efficiency. Looking to transition into a new field, bringing passion for providing outstanding service and talent for problem-solving.

Personable and upbeat with a strong aptitude for creating welcoming dining experiences. Understands importance of menu knowledge and efficient order processing, along with maintaining clean and organized dining area. Aims to deliver exceptional customer service and contribute to a positive team environment.

Eager with significant experience in delivering exceptional customer service in fast-paced dining environments. Proven ability to enhance guest satisfaction through efficient service and attention to detail. Demonstrated skills in team collaboration and maintaining a positive dining experience.

Cordial and hospitable with experience creating a welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Wait Staff Member

Pho Rex Norco
110 Hidden Valley Pkwy STE C, Norco, CA 92860
05.2024 - 01.2025

I am in charge of taking orders from customers, serving them as requested. Serving food to customers and communicating with customers. Then, I am in charge of cleaning and working as a cashier.

And supporting the front office management, cooperating with the kitchen to complete orders

  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.

Waitress Trainee

Pho Viet Restaurant
12257 Limonite Ave Ste 830 Eastvale, CA 9175
10.2023 - 05.2024

I am in charge of taking orders from customers, serving them as requested. Serving food to customers and communicating with customers. After that, I am in charge of cleaning and working as a Cashier.

  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.

Education

High School Diploma -

TAN TUC HIGHSCHOOL
HO CHI MINH , VIET NAM
07-2017

Skills

  • Strong multitasking
  • Cleanliness and hygiene
  • Handling complaints
  • Memory retention
  • Supply restocking
  • Table setting expertise
  • Order management
  • Menu memorization
  • Resident support
  • Salesmanship
  • Menu design
  • Strong work ethic
  • Cash handling
  • Table setting knowledge
  • Front-of-house display creation
  • Quality control
  • Table bussing
  • Beverage preparation
  • Inventory management
  • Performance improvement
  • Sales techniques
  • Service prioritization
  • Suggestive selling
  • Ordering procedures
  • Regulatory compliance
  • Sales expertise
  • Food sales and promotion
  • Food inspection
  • Guest relations management
  • Order delivery practices
  • Bill computation
  • Daily specials memorization
  • Team collaboration
  • Multitasking and organization
  • Customer service
  • Task prioritization
  • Shift management
  • Upselling techniques
  • Positive and professional
  • Dining crew workflow optimization
  • Team member support
  • Price memorization
  • Customer feedback management
  • Calm demeanor
  • Warm and friendly
  • Reliable and responsible
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Adaptable and flexible

Interests

  • Outdoor Recreation
  • Watching Movies and TV Shows
  • Blogging/Vlogging
  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Documenting and sharing travel experiences
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Web Development and Design
  • I enjoy helping others and giving back to the community
  • I have a passion for photography and editing photos
  • Engaging in food photography and sharing culinary creations on social media
  • Fundraising Events
  • I participate in a variety of outdoor recreational activities
  • Playing Sports
  • Animal Care
  • Team Sports
  • Historical Exploration
  • Passionate about balancing physical health with mental and emotional wellness
  • Acting and Theater
  • Music

Timeline

Wait Staff Member

Pho Rex Norco
05.2024 - 01.2025

Waitress Trainee

Pho Viet Restaurant
10.2023 - 05.2024

High School Diploma -

TAN TUC HIGHSCHOOL
VU HONG THANH NGUYEN