AUGUSTE SABINE
Summary
Dynamic Help Desk Support Specialist with a proven track record at 7-Eleven, excelling in troubleshooting and network configuration. Recognized for exceptional communication and active listening skills, I effectively resolved customer issues while enhancing system security. Committed to delivering superior service and achieving operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
7-eleven
03.2024 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Work with Techs and Store leaders to configure Aruba switches, Gateway and Modem.
- Use Service-Now ticketing system to update and troubleshoot Hardware and software issue.
- Worked with document imaging technologies and deployment software.
- Provided support for network infrastructure and baseline configurations. Imaging technologies and deployment software.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
Technical Support Representative
GXO
01.2022 - 06.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Sales Agent
Blue Shield
02.2020 - 03.2022
- Assisted call-in customers as well as out-going calls customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages o different policies and benefits, promote sales.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Education
CCNA, A+ - Information Technology
Omnitech
College Park, GASkills
Team player confident in working alone or in a group, great active listening skills
- Excellent communication
- Professional demeanor
Certification
- Phlebotomy
- LPN
- CPR
Timeline
Help Desk Support Specialist
7-eleven
03.2024 - Current
Technical Support Representative
GXO
01.2022 - 06.2023
Sales Agent
Blue Shield
02.2020 - 03.2022
CCNA, A+ - Information Technology
Omnitech