- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- Music
- Web Development and Design
- Woodworking
- Baking
- Auto Repair/Restoration
- Camping
- Drawing and Painting
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
- Animal Care
- I have a passion for photography and editing photos
- Photography
- Cake Decorating
Phil Cruikshank
Dallas,PA
Summary
Dedicated Help Desk Support Specialist with proven problem-solving abilities and a strong focus on customer service. Skilled in remote support and team collaboration, ensuring effective resolution of technical issues.
Overview
50
50
years of professional experience
Work History
Help Desk Support Specialist
CHS
Franklin, TN
02.2022 - 08.2025
- Resolved technical issues for end-users via phone, email, and remote support tools.
- Managed ticketing system to prioritize and track user requests effectively.
- Trained new staff on help desk procedures and software applications to enhance team efficiency.
- Documented troubleshooting processes and solutions in knowledge base for future reference.
Help Desk Support Specialist
Common Wealth Health
Wilkes-Barre, PA
09.2012 - 02.2025
- Delivered exceptional customer service by responding promptly to user inquiries and concerns.
- Assisted in implementation of new help desk software, improving response times and user satisfaction.
- Collaborated with IT teams to improve system performance and address recurring issues.
- Analyzed support trends to identify areas for process improvement and proactive resolutions.
Incinerator Operator
Common Wealth Health
Wilkes-Barre, PA
09.1983 - 06.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Weather Equipment Technician
USAF
Fort Hood, TX, Aviano AFB, Italy, McClellan AFB,CA
11.1975 - 03.1982
- Diagnosed and repaired malfunctioning systems, enhancing equipment reliability and performance.
- Conducted routine inspections of equipment to ensure operational readiness and compliance with safety standards.
- Collaborated with team members to implement preventive maintenance schedules, minimizing downtime.
- Trained junior technicians on proper equipment handling procedures and safety protocols.
Education
High School Diploma -
Elmer L Meyers High School
Wilkes-Barre, PA06-1973
No Degree - Weather Equipment Repair
Weather Equipment Technician School
Rantoul, IL (Chanute AFB)09-1976
Skills
- Help desk software
- Ticketing systems
- Remote support
- Technical support
- Incident management
- Application support
- Desktop support
- Network connectivity
- Security protocols
- Software installation
- Hardware diagnostics
- Computer diagnostics
- Computer system diagnostics software
- Customer service
- Attention to detail
- Service ticket tracking
- Report creation
- Team collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Task prioritization
- Excellent communication
- Active listening
- Team collaboration
- User empathy
- Microsoft windows and office
- Team collaboration
- Problem-solving
- User empathy
- Task prioritization
- Computer diagnostics
Interests
Timeline
Help Desk Support Specialist
CHS
02.2022 - 08.2025
Help Desk Support Specialist
Common Wealth Health
09.2012 - 02.2025
Incinerator Operator
Common Wealth Health
09.1983 - 06.2009
Weather Equipment Technician
USAF
11.1975 - 03.1982
No Degree - Weather Equipment Repair
Weather Equipment Technician School
High School Diploma -
Elmer L Meyers High School