Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
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carlos Leggett

carlos Leggett

Patterson,Georgia

Summary

As an aspiring associate engineer, I bring a diverse skill set that makes me well-suited for the role. I excel under pressure, remaining composed while addressing challenges effectively. My attention to detail ensures precise and high-quality results, and I am reliable, trustworthy, and skilled at problem-solving to meet deadlines and exceed expectations. I possess strong teaching and leadership abilities, adept at guiding teams and fostering collaboration. My belief in the power of teamwork makes me a valuable asset for any engineering team. Currently studying for Azure Cloud Certification.

Overview

2
2
years of professional experience

Work History

Help Desk Support Specialist

Georgia Dept. of Corrections
12.2023 - Current
  • I Install operating systems, application and driver updates or patches
  • I identify hardware failures and facilitate repairs or replacement
  • Account issues and access requests
  • Experience with Service Now Software Ticketing System.

Computer Builder

Personal Work
Patterson, GA
08.2022 - Current
  • Built custom PCs from scratch
  • Provided technical support as needed
  • Built assistant bots using Python for social media platforms
  • Helped manage an online college group that provided activities to improve communication and produce effective team building experiences
  • Built a temperature converter in java using Jgrasp
  • Compiled a program for counting and looping
  • Programmed a library check out system in java.

Asset Protection Investigator

Walmart
Waycross, GA
07.2022 - 10.2023
  • Managed the buildings security and OSHA standards
  • Identified External and Internal loss
  • Lead safety tours and training associates on how to apply problem solving skills to avoid injuring themselves.

Education

Bachelor of Science in Computer Information Systems -

Valdosta State University
12.2024

Associate of Science in Computer Science -

South Georgia State College
12.2022

Bachelor of Science in Criminal Justice -

Valdosta State University
05.2021

Skills

  • Install operating systems
  • Application and driver updates or patches
  • Identify hardware failures
  • Facilitate repairs or replacement
  • Account issues and access requests
  • Experience with Service Now Software Ticketing System
  • Provided technical support as needed
  • Built assistant bots using Python for social media platforms
  • Built a temperature converter in java using Jgrasp
  • Compiled a program for counting and looping
  • Programmed a library check out system in java
  • Ensured daily security of venues
  • Handled disgruntled customers effectively
  • Conducted thorough background checks
  • Maintained responsibility for asset protection
  • Help Desk Software
  • Security Protocols
  • Operating systems
  • System optimization
  • Service ticket tracking
  • Help Desk Support
  • System Configuration
  • Hardware and Software Configuration
  • Call Management
  • Incoming Call Management
  • User Support
  • Device Installation
  • Account Administration
  • System Maintenance
  • Delivery Management
  • Data Recovery
  • Service desk support

Languages

English

References

  • Alecia Williams, (912)-276-9708
  • Pat Tucker, (912)-614-0999
  • Daniel Pendleton, (912)-614-0421
  • Gene Bridges, (912)-614-0229

Timeline

Help Desk Support Specialist

Georgia Dept. of Corrections
12.2023 - Current

Computer Builder

Personal Work
08.2022 - Current

Asset Protection Investigator

Walmart
07.2022 - 10.2023

Bachelor of Science in Computer Information Systems -

Valdosta State University

Associate of Science in Computer Science -

South Georgia State College

Bachelor of Science in Criminal Justice -

Valdosta State University

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carlos Leggett