Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sheehan

Alden

Summary

Experienced customer service and technology support for 2+ years. Highly committed and dedicated to producing efficient, effective, and quality results.

Overview

1
1
year of professional experience

Work History

Help Desk Support Specialist

SUNY Canton College of Technology
01.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.

Supervisor

SUNY Canton College of Technology
11.2023 - Current
  • Maintained a record of all guests and members coming to the gym.
  • Handled all incoming calls and answered the inquiries made.
  • Administered the payments made by the members.
  • Resolved all customer complaints.

Summer IT Intern

Chapin Inc
05.2023 - Current
  • Collaborated with team members to set up and maintain computer networks and systems
  • Assisted with the installation, configuration, and maintenance of software and hardware
  • Conducted inventory management and tracking of IT equipment and supplies

Education

Bachelors of Technology - Information Technology

SUNY Canton
Canton, NY

Skills

  • Python Experience
  • 3 Years of Excel experience
  • Knowledge of operating systems
  • Communication and Teamwork
  • Microsoft Office Skills
  • Operating systems
  • Software Installation
  • Hardware diagnostics

Timeline

Help Desk Support Specialist

SUNY Canton College of Technology
01.2024 - Current

Supervisor

SUNY Canton College of Technology
11.2023 - Current

Summer IT Intern

Chapin Inc
05.2023 - Current

Bachelors of Technology - Information Technology

SUNY Canton

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Michael Sheehan