Michael Sheehan
Alden
Summary
Experienced customer service and technology support for 2+ years. Highly committed and dedicated to producing efficient, effective, and quality results.
Overview
1
1
year of professional experience
Work History
Help Desk Support Specialist
SUNY Canton College of Technology
01.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Logged activities in tracking system to maintain accurate, timely records.
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
Supervisor
SUNY Canton College of Technology
11.2023 - Current
- Maintained a record of all guests and members coming to the gym.
- Handled all incoming calls and answered the inquiries made.
- Administered the payments made by the members.
- Resolved all customer complaints.
Summer IT Intern
Chapin Inc
05.2023 - Current
- Collaborated with team members to set up and maintain computer networks and systems
- Assisted with the installation, configuration, and maintenance of software and hardware
- Conducted inventory management and tracking of IT equipment and supplies
Education
Bachelors of Technology - Information Technology
SUNY Canton
Canton, NYSkills
- Python Experience
- 3 Years of Excel experience
- Knowledge of operating systems
- Communication and Teamwork
- Microsoft Office Skills
- Operating systems
- Software Installation
- Hardware diagnostics
Timeline
Help Desk Support Specialist
SUNY Canton College of Technology
01.2024 - Current
Supervisor
SUNY Canton College of Technology
11.2023 - Current
Summer IT Intern
Chapin Inc
05.2023 - Current
Bachelors of Technology - Information Technology
SUNY Canton
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