Gabriel Tinsley
Boise,ID
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2025
2025
years of professional experience
2027
2027
years of post-secondary education
Work History
Help Desk Support Specialist
Boise State Office of Information Technology
9 2023 - Current
- Working 20 hours per week, troubleshooting is a major component of my work. A problem I have fixed was with Virtual Machines running on MacBook with M1 and M2 chips.
- I created an article in my company's knowledge base going over how to download Windows 11 virtual machines on a MacBook. Documenting everything I do at this job helps to grow my communication skills working with a group of coworkers
- My supervisor has said 'In addition to his technical skills, Gabriel demonstrates an outstanding work ethic', and I believe my article really shows that work ethic
Education
Computer Science - Cybersecurity emphasis
Boise State University
Skills
Java
Javascript
Python
Excellent communication
Interpersonal skills
Testing procedures
Teamwork
Develop test programs
Debug test programs
Support test programs
Remote Support
Software Installation
Network Connectivity
Projects
Full Stack Web Development Project, My favorite project so far has been in Full Stack Web Development, this project had me create a website for a college with a comments page. The languages used were Javascript, HTML, and CSS. The project was group work, this entailed communicating with my group members to create a server for our website in Javascript. Then designing the website in HTML and CSS., github
Timeline
Help Desk Support Specialist
Boise State Office of Information Technology
9 2023 - Current
Computer Science - Cybersecurity emphasis
Boise State University