Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacques Duval Guegong

Miwaulkee,Wisconsin

Summary

Dedicated and driven Computer Science and Engineering student at the University of Milwaukee, currently in the early stages of the academic journey. Adept at navigating the dynamic landscape of computer science with a primary focus on Java programming. Possesses a solid foundation in IT Computer Support, troubleshooting, software installation, and network administration. Proven ability to provide technical support to end-users while ensuring optimal system performance. A quick learner with excellent communication and problem-solving skills, eagerly seeking opportunities to apply theoretical knowledge in practical settings. Motivated to contribute to innovative projects and gain hands-on experience in the ever-evolving field of computer science.

Overview

2
2
years of professional experience

Work History

Help Desk Support Specialist

Penzey’s Spices
Wauwatosa, WI
09.2021 - 05.2023
  • Took initiative to implement IT skills as needed in addition to other job duties.
  • Conducted troubleshooting of printer and computer issues (monitors, motherboard, etc.).
  • Resolved hardware, software, network, and other technical issues by identifying root causes and troubleshooting end user concerns.
  • Installed routers and switches in other departments.
  • Installed and configured new operating systems.
  • Assisted new employees with the creation of email accounts.
  • Met specifics of customer orders in a timely manner.
  • Picked and packaged orders.
  • Monitored product quality.
  • Reported problems to mitigate safety issues.
  • Maintained a clean, sanitary, and safe work area.

Education

Bachelor of Science - Computer Science And Engineering

University of Wisconsin Milwaukee
Milwaukee
12-2024

Associate of Applied Science - IT Computer Support Specialist

Milwaukee Area Technical College
Milwaukee, WI
05-2023

Skills

  • Languages: Java (proficient)
  • Bi-Lingual: Fluent in French
  • Network
    Security
    Active Directory
    CompTIA A Essentials
  • Technical Skills: Troubleshooting (Samsung, iPhone)
    Proficient in Windows and Linux environments
    Knowledgeable in network protocols such as TCP/IP, DNS, and DHCP

Timeline

Help Desk Support Specialist

Penzey’s Spices
09.2021 - 05.2023

Bachelor of Science - Computer Science And Engineering

University of Wisconsin Milwaukee

Associate of Applied Science - IT Computer Support Specialist

Milwaukee Area Technical College
Jacques Duval Guegong