Augustin Mucyo
Fort Worth,TX
Summary
Self-motivated and highly reliable person, experienced in field that require to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic. Looking forward to becoming the help that your organization needs.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Department Manager
Menards Inc. - Home Improvement
Cedar Falls, IA
04.2022 - 05.2023
- Managed inventory from the ordering processes to the customer handling end.
- Created reports on performance metrics for management review.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Utilized innovative strategies into business processes improvements.
- Evaluated job applications from potential candidates and conducted interviews when needed.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
Contact Center Representative III
Veridian Credit Union
Cedar Falls, IA
09.2021 - 03.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved customer complaints in a professional manner.
Students Manager
Wartburg College
Waverly, IA
01.2018 - 05.2021
- Maintained safety conditions and standards in facility, trained new employees, organized, scheduled and managed work orders.
- Contributed to development of over 30 maintenance projects focused on building cleaning activities.
- Delivered comprehensive support to Wartburg maintenance projects performing skilled repairs and kept continuous focus on safety and efficiency.
- Led group of student workers projects by organizing and planning summer cleaning schedules.
IT Support Specialist
Imbuto Foundaton
Kigali, Rwanda
01.2017 - 07.2017
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Trained new employees on the use of computer systems and programs.
- Collaborated with the school stuff to provide useful strategies and basic information of using computers for the students.
Finance Intern
Imbuto Foundation
Kigali, Rwanda
01.2017 - 07.2017
- Imbuto Foundation, Kigali, Rwanda.
- Assisted with account reviews and preparation for account reviews, assisted with projects files organization.
- Assisted with the narratives reports, organized the records of the organization’s transactions and other financial reports.
- Prepared and posted journal entries and special bills with guidance from staff accountants.
- Developed skills necessary to manage various organizational finance documents.
Education
BBA - Business Administration And Minor in IT
Wartburg College
100 Wartburg BLVD, Waverly, Iowa - 50677International Baccalaureate - Business Management
United World College of Southern Africa
Mbabane, ESwatini 01.2015 - 12.2016
Skills
- Leadership and Organization
- Microsoft Ofiice (Word, Excell, Powerpoint, and Outlook)
- System V
- Staff and Resources Management
- Customer Service and Sales
- Teamwork
- Time management
- Attention to detail
- Decision-Making
- Adaptability and Creativity
- Team Building Leadership
- Staff Recruitment, Hiring and Training
- Communication and Relationship Building
- Customer Relationship Development
Timeline
Assistant Department Manager
Menards Inc. - Home Improvement
04.2022 - 05.2023
Contact Center Representative III
Veridian Credit Union
09.2021 - 03.2022
Students Manager
Wartburg College
01.2018 - 05.2021
IT Support Specialist
Imbuto Foundaton
01.2017 - 07.2017
Finance Intern
Imbuto Foundation
01.2017 - 07.2017
International Baccalaureate - Business Management
United World College of Southern Africa
01.2015 - 12.2016
BBA - Business Administration And Minor in IT
Wartburg College