Summary
Overview
Work History
Education
Skills
Timeline
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Kaliki Mupeta

Triadelphia,WV

Summary

Results driven leader with proven expertise in customer service, inventory management, and sales. Excelled in team management and problem-solving, significantly enhancing team performance and customer satisfaction. Proven ability to analyze data, and enhance operational efficiency in fast-paced environments. Proficient in Microsoft Excel and passionate about improving business operations.

Overview

2
2
years of professional experience

Work History

Assistant Department Manager

Menards
Triadelphia, WV
01.2025 - Current
  • Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
  • Resolved conflicts between staff members in a professional manner.
  • Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
  • Managed inventory of supplies for the department including ordering new items as necessary.
  • Implemented training programs for new hires and existing staff members.

Management Trainee

Enterprise Mobility
Steubenville, OH
11.2024 - 01.2025
  • Learned and used sales techniques to increase sales at the branch.
  • Learned techniques to help retain customers and create an overall seamless customer experience.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Monitored inventory levels and assisted in supply chain management activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Management Trainee

Menards
Triadelphia, WV
05.2023 - 11.2024
  • Resolved customer service issues in a timely manner while providing excellent customer service at all times.
  • Verified accuracy of stock levels in inventory management system.
  • Managed schedules, tracked shipments and performed many other administrative tasks.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Bachelor of Science - Business Administration And Management

West Liberty University
West Liberty, WV
05-2024

Skills

  • Customer service
  • Sales and inventory management
  • Organization and administration support
  • Leadership and problem-solving
  • Team management
  • Risk management

Timeline

Assistant Department Manager

Menards
01.2025 - Current

Management Trainee

Enterprise Mobility
11.2024 - 01.2025

Management Trainee

Menards
05.2023 - 11.2024

Bachelor of Science - Business Administration And Management

West Liberty University

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Kaliki Mupeta