Augustina Dugi
Grand Canyon,AZ
Summary
I am a dependable worker with years' worth of customer service experience, an understanding of data entry, and experience with working in different environments. I strive to be highly organized, and to have excellent communication and interpersonal skills. On many occasions, I've demonstrated a strong ability to prioritize tasks and meet deadlines.
Overview
6
6
years of professional experience
Work History
Court Judicial Specialist
City Of Flagstaff
Flagstaff, AZ
03.2023 - 03.2025
- Answered phone calls and emails to provide information about court procedures. As well as take care of customers in person
- Collected court fee and fines, accurately recording amounts collected, in person and over the phone
- Developed excellent communication skills by working with the public and other court personnel
- Coordinates all aspects of case filing, including data entry into the courts case management system for default judgments, vehicle holds, warrants, community restitution, sentencing and proper payment posting
- Maintained confidentiality regarding all case information and court proceedings
- Reviewed and processed legal documents to ensure accuracy and compliance with court procedures
- Provided administrative support to Judges by scheduling hearings, preparing dockets, and organizing arraignment materials
- Utilized court management software to track cases and generate reports.
- Attended all sessions of court and recorded minutes of proceedings.
Retail Sales Associate
Cal Ranch
Flagstaff, AZ
05.2021 - 09.2023
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Regularly cleaned workstations including counters, displays, walls, and floors
- Demonstrated excellent customer service skills while greeting customers and responding to inquiries
- Enforced company return policy when processing refunds and returns, inspecting merchandise for wear or damage
- Stocked and replenished merchandise according to store merchandising layouts
- Utilized effective time management techniques to prioritize tasks and meet tight deadlines
Parking Aide
City Of Flagstaff
Flagstaff, AZ
05.2022 - 03.2023
- Worked closely with management to ensure smooth operation of all parking kiosks
- Performed general maintenance on pay-to-park equipment, including handheld devices, kiosks, signage
- Performed vehicle counts throughout shift to collect data and enforce parking regulations
- Assisted customers in understanding parking regulations, fees, and other information
- Successfully enforced parking rules and regulations on a daily basis
- Utilized excellent communication skills to interact with customers in a polite and courteous manner
To-Go Specialist
Oregano's
Flagstaff, 86004
05.2021 - 05.2022
- Efficiently managed POS system and phones while balancing dine-in and take out orders
- Assisted other team members in completing tasks when needed
- Exhibited excellent customer service while taking orders and helping customers with their selections
- Successfully handled multiple tasks simultaneously while maintaining high standards of excellence
- Demonstrated knowledge of menu items and accurately answered questions about ingredients, preparation, methods, and specials
Server
Best Western Premier Grand Canyon Squire Inn
Tusayan, Arizona
03.2020 - 04.2021
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Operations Supervisor
Delaware North
Tusayan , Arizona
02.2020 - 03.2021
- Closed the retail location as directed by management.
- Monitored store floor, assisted with guests needs and requests.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained, mentored, and motivated employees to maximize team productivity.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Generated daily operational and sales reports for corrective action or continuous improvement.
Department Manager
Walmart
Flagstaff, Arizona
10.2019 - 02.2020
- Analyzed issues within department and recommended effective solutions
- Set, enforced, optimized internal policies to maintain efficiency and responsiveness to demands
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Managed overstocking, restocking, and inventory control procedures throughout the day
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Trained new associates and answered all questions regarding department and daily procedures
- Welcomed all customers and assisted them in locating merchandise
Support Manager
Walmart
Flagstaff, Arizona
04.2019 - 10.2019
- Managed sales operations
- Achieved sales goals by following procedures and ensuring other sales associates are aware of said procedures
- Improved company's growth by satisfying customers needs and supporting other associates
- Trained and guided other associates to improve overall productivity and steer team to success
CAP Team 2 Supervisor
Walmart
Flagstaff, Arizona
10.2018 - 04.2019
- Part of the customer availability process, pushing merchandise out to sales floor to increase sales in various departments; mainly consumable areas
- Answered both customer and associate questions about store merchandise, other departments, and pricing
- Removed damaged, out of code, discontinued items on display
- Trained on the electric pallet jack, walkie stacker, and forklift
- Supervised and trained 10-12 Cap 2 associates
- Received frozen and dairy deliveries, battery deliveries, and site to store items
- Kept the backroom well-maintained, organized, and ready for the next business day
- Handled hazardous material waste safely
Education
Associate of Applied Science - Computer Technology
Coconino Community College
Flagstaff, AZ08.2022
Skills
- Customer service
- Coaching and mentoring
- Point-of-sale system operation
- Multitasking and organization
- Data entry
- Active listening
- Adaptability
- Computer literacy
Timeline
Court Judicial Specialist
City Of Flagstaff
03.2023 - 03.2025
Parking Aide
City Of Flagstaff
05.2022 - 03.2023
Retail Sales Associate
Cal Ranch
05.2021 - 09.2023
To-Go Specialist
Oregano's
05.2021 - 05.2022
Server
Best Western Premier Grand Canyon Squire Inn
03.2020 - 04.2021
Operations Supervisor
Delaware North
02.2020 - 03.2021
Department Manager
Walmart
10.2019 - 02.2020
Support Manager
Walmart
04.2019 - 10.2019
CAP Team 2 Supervisor
Walmart
10.2018 - 04.2019
Associate of Applied Science - Computer Technology
Coconino Community College