Augustine Agyapong

●Installs, tests, and services a variety of computer software, hardware, data network, and telecommunications
infrastructure
● Builts and provides basic end-user troubleshooting and desktop support on Windows and Mac systems in compliance
with HIPAA guidelines to maintain confidentiality through Zendesk ticketing support.
● Monitors Windows servers, network connections, firewalls, and corporate filters to maintain maximum uptime and
functionality.
● Performs network vulnerability scans using automated tools, and initiates essential steps upon discovery of incidents
and vulnerabilities
● Mitigates misconfigurations and vulnerabilities for systems, and updating hardware and software
● Knowledge and experience of Siem technologies and IDR/EDR systems, including Splunk, LogRhythm

● Analyze problematic situations and occurrences, and provide solutions to ensure company survival and growth
● Oversees the company’s financial performance, investments, and other business ventures
● Delegates responsibilities and supervises the work of executives providing guidance and motivation to drive maximum
performance
● Performs customer relationship management programs, to maintain customers' files and policies through insurance rater
software, EZLynx.

● Utilizes attentiveness and analytical skills in decision making
● Computes over $60,000 daily transactions and forward it to management after each shift
● Prepares weekly orders, employee schedule and timecard with the use of Microsoft Excel, ADP eTime, and Kronos WFC
● Educates new employees in orientation class about the company with the use of Microsoft PowerPoint
● Collaborated with all level associates to build presentations and strategies to provide to clients during the close-out of the
contracts.