AUGUSTINE BECCLES
Edison,NJ
Summary
Resourceful and results-driven leader with expertise in developing project plans, producing quality solutions, and overseeing daily operations. Proven success in maximizing company value, building strong relationships, delivering excellent customer service, and promoting professional development. Excellent communicator, adept at collaborating with cross-functional teams to achieve organizational vision and goals. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Store Supervisor
TD Bank
Old Bridge, NJ
01.2022 - Current
- Conducted inventory analysis to determine optimal stock levels.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Managed work and project responsibilities by assigning tasks to individuals and external teams.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Sales Coordinator
Comcast
East Brunswick, NJ
12.2019 - 01.2022
- Increased sales by 45% over a 2-year period
- Contributed to store being recognized as Store of the Year for 2021
- Managed daily operations to a team of 1 Assistant Manager, 10 Sales Representatives, and 2 Greeters
- Coordinated schedules and training programs for 10 employees
- Hired, trained, and developed employees for various positions.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
Billing Analyst
Comcast
08.2018 - 12.2019
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Analyzed reports from CSG/ACSR, Einstein, and Salesforce
- Maintained timely turnaround on customer billing requests, e-chat, and e-mail inquiries.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
Senior Sales Associate
SPRINT
East Brunswick, NJ
01.2016 - 01.2018
- Advised customers while upselling and identifying potential opportunities
- Developed strong customer relationships by meeting deadlines and understanding customer needs
- Identified new markets and customer leads and pitched to prospective customers
- Ensured customers had the appropriate products and services.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Education
Master of Science - Project Management
Colorado Technical University
Colorado City, CO 08.2022 - 08.2024
Bachelor of Science - Business Administration And Management
William Peterson University
Wayne, NJ 08.2014 - 05.2018
Skills
Customer Service & Retention
Certification
Certified Scrum Master - Six Sigma
Timeline
Certified Scrum Master - Six Sigma
10-2022
Master of Science - Project Management
Colorado Technical University
08.2022 - 08.2024
Project Management Certificate - Google/Coursera
08-2022
Store Supervisor
TD Bank
01.2022 - Current
Sales Coordinator
Comcast
12.2019 - 01.2022
Billing Analyst
Comcast
08.2018 - 12.2019
Senior Sales Associate
SPRINT
01.2016 - 01.2018
Bachelor of Science - Business Administration And Management
William Peterson University
08.2014 - 05.2018