AUGUSTINE CUDJOE
System Support
Newark,New Jersey
Summary
Seeking a position as Enterprise Supervisor, Cable Technician, telephone system, satellite communication (VSAT) installation of security cameras and installations, repairs, replace of computer parts. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
SPECTRUM FIELD OPERATION SUPERVISOR
BUSINESS CLASS TECH
2018.01 - Current
- Duties are to make sure all technicians follows all companies’ rules and regulation
- Making sure customers are satisfied with job done for them by technicians, Reporting day to day issues or challenges technicians face on the field and how best the company can help to make work easier for them
- Work Experience
- Expert level understanding of fiber optic cabling as well as network system components
- Familiar with component testing software programs and their reporting functions
- Recognized for speed and precision in cutting, splicing, and installing cable while still staying within the limits of safety protocols
- Comfortable working in any weather conditions
- Effectively manage and develop team including work assignment, personal development and career planning
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
- Maintaining energy and focus when work is challenging, providing guidance, mentoring and developing staff
- SPECTRUM CABLE
- Installation and troubleshooting of services including all hospitality nodes, Vecima, ATX unit ( Ucrypt ).
CABLE SUPERVISOR
Technology solution Inc
2013.03 - 2017.04
- My duties as a supervisor was ensure all installations and trouble ticket are handled with customer’s satisfaction
- All metrics are to be met
- Also make sure all company policies are been followed by techs
Satellite /Cable Engineer
K-NET MULTIMEDIA DATA NETWORKS
Accra
1999.02 - 2009.12
- Responsible for the maintenance of all VSAT installation
- Responsible for the maintenance of all internet connection links
- Conducting field testing, and site survey for wireless broadband internet connection
- Planning and design for the VSAT project
- VSAT technical support
- Point to point fiber installation
- Mining compound VSAT and Internet connection Helpdesk Support
- Satellite TV installation BTS set-up including antenna installation (Wi-Fi)
- Satellite tracking
- Maintain and install VSAT antenna (KU band and C band)
- Conduct RF interference testing to secure our signals receive from different satellite are free from any unwanted signal
- Conduct Cross Polarization Isolation (CPI) to all VSAT (Very Small Aperture Antenna) installation to secure that we are not affecting other transponders
- Set - up complete uplink equipment for program transmission via satellite
- VSAT installation (Ku-band and C-band) Maintain and manage all uplink equipment such as Klystron High Power Amplifier (Gen III), Codan
- Installations of ADSL's
TECHNICAL INSTRUCTOR
Marles School Computers
Accra
1994.01 - 1996.10
- Marles school Computers a company that deals in Computer Sales, Repairs, Assembling, local area networking and security systems
- Responsible for the maintenance of all computer installation and repairs
- Responsible for the maintenance of all computer projects with clients
- Conducts field testing, and site survey for computers and LAN installation
- Microsoft suite Excel, word, power point and outlook.
Education
Ghana, (IPMC) System Administration A+ certification Networking Plus Microprocessor and microcomputer city and guilds of London Telecommunications I and II -
Accra
Certificate of computer networking - undefined
MARLES INSTITUTE OF TECHNOLOGY
Skills
- Excellent written and verbal communication skills
- Computer diagnostics and repair
- Superior troubleshooting skills
- Organized
- System checks and troubleshooting
- Mac and PC expert
- Virus and spyware removal
- Highly motivated
- Resourceful
- Desktop support
- Hardware support and troubleshooting
- Accomplishment
- Diagnosed hardware and software failures and resolved technical issues with a Ninety-nine percent success rate. Saved company money by refurbishing used computers and technological equipment. Working with HPA, Mini Nodes plus Installation and commission of 11.3m dish for transmitting purposes. Installation of Microwave radio, satellite networks and desktop support for clients and in house.
Accomplishments
- Supervised team of 12 staff members.
Timeline
SPECTRUM FIELD OPERATION SUPERVISOR
BUSINESS CLASS TECH
2018.01 - Current
CABLE SUPERVISOR
Technology solution Inc
2013.03 - 2017.04
Satellite /Cable Engineer
K-NET MULTIMEDIA DATA NETWORKS
1999.02 - 2009.12
TECHNICAL INSTRUCTOR
Marles School Computers
1994.01 - 1996.10
Ghana, (IPMC) System Administration A+ certification Networking Plus Microprocessor and microcomputer city and guilds of London Telecommunications I and II -
Accra
Certificate of computer networking - undefined
MARLES INSTITUTE OF TECHNOLOGY
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