Augustine Kamara
Columbus,OH
Summary
Proven track record in enhancing patient and customer experiences, demonstrated during my tenure at Danbury Parkside Senior Living. Specialized in compassionate care and mobility assistance, I significantly improved patient recovery rates. My adept relationship-building skills ensured effective team coordination at Oxfam GB, optimizing logistics efficiency by over 30%.
Overview
9
9
years of professional experience
Work History
Care Assistant
Danbury Parkside Senior Living
09.2023 - Current
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Representative
Africell
02.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Social Worker
Doctor Of The World
03.2016 - 01.2017
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Logistics Assistant
Oxfam GB
02.2015 - 10.2015
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Generated, distributed and filed copies of all billing paperwork.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Education
Bachelor of Arts - Developments Studies
University of Makeni
Sierra Leone 03.2019
Skills
- Feeding Assistance
- Compassionate Care
- Mobility Assistance
- Client Confidentiality
- Emotional Resilience
- Relationship Building
Reading
1) Learning and growth's am motivated by opportunities to learn new skills or develop your expertise in a certain area. For example, you could mention how you're excited to further develop skills you've already acquired in a new industry.
2) Working with others: I am motivated by being a dependable team member, contributing to a team's goals, or teaching or mentoring others.
3) Problem solving: I am also motivated by helping people solve problems or taking on challenges. You could share a story about a time you faced a problem at work, the steps you took to solve it, and the benefits that resulted.
4) Creating and contributing New Ideas: by coming up with new ideas or products, creating work that helps others, or improving existing processes.
Timeline
Care Assistant
Danbury Parkside Senior Living
09.2023 - Current
Customer Service Representative
Africell
02.2018 - 01.2020
Social Worker
Doctor Of The World
03.2016 - 01.2017
Logistics Assistant
Oxfam GB
02.2015 - 10.2015
Bachelor of Arts - Developments Studies
University of Makeni