Augustine Wiggins
Gastonia,NC
Summary
A dynamic, motivated, and action-oriented sports professional with over 10 years of experience in sports and marketing. I am proven in cultivating engaging partnerships with client recruitment and contract negotiation experience. Possess an intense thirst to learn that allows me to continue to improve my knowledge and skills. Excellent interpersonal communicator who flourishes in both verbal and non-verbal customer interactions. Strong professional experience, with proven team-building skills, and a sharp focus on leadership.
Overview
9
9
years of professional experience
Work History
NFL Agent
No Association
Gastonia, NC
10.2019 - Current
- Recruit new clients, and lead the negotiation of player contracts.
- Oversee the development and implementation of client strategies and goals.
- Spearhead a recruitment strategy for prospective clientele identified through collaboration with over 50 NFL front office personnel.
- Analyze league data and expert knowledge to develop an annual operating plan and long-term strategy for the business.
- Service current client needs to ensure client satisfaction
Process Engineer
Wells Fargo
10.2019 - 04.2025
- Ensure that consent orders against Wells Fargo are being lifted. Achieving this through collaboration with the required stakeholders allows me to execute the necessary tasks, projects, and assignments in the BPM/RCSA initiative.
- Lead the coordination and execution of change management in relation to Risk Control Self-Assessment (RCSA), annual affirmation, data quality management anomaly remediation, and business-as-usual requests, including process models, metadata, and inventory updates.
- Manage members on the change management team to ensure we are hitting SLAs and deadlines.
- Support functional teams across lending fulfillment, lending servicing, and international operations through the task of executing change requests, model review/modification, and accelerator template review/completion.
- Schedule, conduct, and lead meetings with Wholesale Lending Operations business partners to assist with level 3 and 4 process mapping and change request needs.
- Assist process champions with accelerator template completion to adjust the Wholesale Lending Operations inventory.
Process Engineer Consultant
Keyot
Charlotte, NC
10.2018 - 10.2019
- Assisted in the preparation of system of record (SOR) updates by completing necessary templates and gathering approvals from line of business partners.
- Monitored, tracked, and updated WBPM SharePoint inventory and change request portal.
Business Development Representative
Curvature
Charlotte, NC
05.2017 - 10.2018
- Qualified and produced quality leads for six account executives in the Midwest territory for accounts of 500 million and above in revenue.
- Interacted by phone and email with key prospects up to, and including, C-level executives.
Assisted account executives in sales calls with potential clients - Generated $1,160,000 in new revenue opportunity through 142 scheduled and occurred meetings.
- Ranked in the top 10% of all business development representatives in 2017.
Customer Service Coordinator
GSM Services
Gastonia, NC
04.2016 - 11.2016
- Maintained contact with commercial clients to ensure satisfaction with the level of service provided.Needs and wants of contract are being met and addressed questions and concerns from the customers.
- Decreased outstanding invoice amounts by 25% by locating and notifying customers of delinquent accounts by email and telephone to solicit payment.
- Maintained records of customer interactions and transactions, details on inquiries, complaints, and comments.
- Resolved customers' service or billing complaints per company policy.
Education
Master of Science - Business Administration
Wingate University
Wingate, NC12-2017
Bachelor of Science - Marketing
Wingate University
Wingate, NC05-2014
Skills
- Contract negotiation
- Client recruitment
- Data analysis
- Market research
- Strategic planning
- Customer relationship management
Timeline
NFL Agent
No Association
10.2019 - Current
Process Engineer
Wells Fargo
10.2019 - 04.2025
Process Engineer Consultant
Keyot
10.2018 - 10.2019
Business Development Representative
Curvature
05.2017 - 10.2018
Customer Service Coordinator
GSM Services
04.2016 - 11.2016
Master of Science - Business Administration
Wingate University
Bachelor of Science - Marketing
Wingate University