Summary
Overview
Work History
Education
Skills
Trainingseminars
Personal Information
Languages
Timeline
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Augusto Cesar Cloma

Augusto Cesar Cloma

Portland,ME

Summary

Seasoned Hotel Controller with a proven track record at Princess Cruise Lines Ltd., adept in accounting management and demonstrating exceptional leadership. Expert in driving financial stability through strategic planning and analysis, ensuring customer satisfaction, and maintaining rigorous inventory control. Achieved significant improvements in financial document accuracy and operational efficiency, showcasing a strong blend of analytical prowess and interpersonal skills.

Overview

24
24
years of professional experience

Work History

Hotel Controller

Princess Cruise Lines Ltd.
Los Angeles, CA
02.2024 - Current
  • Reviewed monthly financial statements and prepared variance analysis reports to identify areas of cost control.
  • Developed and maintained internal controls to ensure accuracy of accounting records.
  • Performed month-end closing activities including journal entries, reconciliations, accruals and allocations.
  • Provided guidance on hotel accounting policies and procedures as needed.
  • Managed all cash flow forecasting activities for the hotel operations.
  • Collaborated with external auditors during year-end audit process.
  • Ensured compliance with applicable laws, regulations, rules and standards regarding finance matters.
  • Developed and implemented financial plans, budgets, and forecasts to ensure the long-term financial stability of the organization.
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Maintained open communication with external auditors regarding coordination of audits.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.

Guest Services Manager/Crew Manager

PRINCESS CRUISE LINES
01.2014 - 02.2024
  • Ensures accuracy of receipt and payment vouchers following hotel's standards.
  • Maintained comprehensive understanding of customer service standards through consistent training sessions.
  • Developed short-term plans for enhancing services.
  • Forwards pertinent information derived from passenger reports.
  • Escalated issues promptly to the Customer Services Director.
  • Ensured consistent accuracy in daily cash-float maintenance.
  • Tracked room availability on a daily basis using computerized reservation systems.
  • Ensured compliance with financial controls and procedures among department heads.
  • Prepare accurate Onboard Earnings Reports promptly.
  • Trained Customer Service Agents and Front Desk Supervisor on up-to-date customer service and product knowledge.
  • Ensured guests received excellent service by developing and maintaining positive relationships with customers.
  • Monitored customer satisfaction levels through surveys, guest comments and feedback.
  • Organized and supervised the daily activities of front desk staff to ensure efficient operations.
  • Maintained accurate records of guest preferences, bookings and cancellations.
  • Performed various administrative tasks such as updating databases, preparing reports and responding to emails.
  • Developed and implemented policies related to customer service standards and procedures.
  • Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.

ADMIN OFFICER

PRINCESS CRUISE LINES
01.2010 - 01.2014

JUNIOR ASSISTANT PURSER

PRINCESS CRUISE LINES
01.2006 - 01.2010

BELLBOY

PRINCESS CRUISE LINES
01.2004 - 01.2006

SENIOR BUTLER

VIVERE SUITES ALABANG
02.2003 - 06.2004

FRONT DESK/BELLBOY

CITY GARDEN HOTEL MAKATI
10.2000 - 09.2002

Education

Bachelor of Science - Commerce Major in Computer Management

University of Perpetual Help Rizal
Las Pinas City
01.2000

High School Diploma -

University of Perpetual Help Rizal
Las Pinas City
01.1996

Grade School Diploma -

University of Perpetual Help Rizal
Las Pinas City
01.1992

Grade School -

Bloom Field Academy
Las Pinas City
01.1989

Skills

  • Accounting management
  • Cycle counting
  • Preparing financial statements
  • Financial document review
  • Variance management
  • Documentation
  • Crisis Management
  • Strong leadership
  • Inventory Control
  • Customer Satisfaction
  • Staff Supervision
  • Strategic planning and analysis

Trainingseminars

  • Modern Hotel, Restaurant and Passenger Ship Operations, Midland Plaza Hotel Manila, 09/14/00, 09/20/00
  • Front Office Up Selling Skills Training, City Garden Hotel Makati, 11/28/00, 11/28/00
  • Practical F&B Operation Seminar, City Garden Hotel Makati, 07/19/01, 07/19/01
  • Diploma Program in Strategic Marketing (Advertising), DLSU – College of Saint Benilde, 03/10/01, 04/21/01
  • Personal Survival Techniques, Fire Prevention and Fire Fighting, Personal Safety and Social Responsibilities, Elementary First Aid, Magsaysay Training Center – T.M. Kalaw, 01/21/03, 01/29/03
  • Experiential Customer Service Program, Vivere Suites Alabang, 06/26/03, 06/26/03

Personal Information

  • Age: 45
  • Place of Birth: Quezon City
  • Height: 6'1"
  • Weight: 85 Kg
  • Date of Birth: 08/01/79
  • Marital Status: Married
  • Religion: Roman Catholic

Languages

English
Professional

Timeline

Hotel Controller

Princess Cruise Lines Ltd.
02.2024 - Current

Guest Services Manager/Crew Manager

PRINCESS CRUISE LINES
01.2014 - 02.2024

ADMIN OFFICER

PRINCESS CRUISE LINES
01.2010 - 01.2014

JUNIOR ASSISTANT PURSER

PRINCESS CRUISE LINES
01.2006 - 01.2010

BELLBOY

PRINCESS CRUISE LINES
01.2004 - 01.2006

SENIOR BUTLER

VIVERE SUITES ALABANG
02.2003 - 06.2004

FRONT DESK/BELLBOY

CITY GARDEN HOTEL MAKATI
10.2000 - 09.2002

Bachelor of Science - Commerce Major in Computer Management

University of Perpetual Help Rizal

High School Diploma -

University of Perpetual Help Rizal

Grade School Diploma -

University of Perpetual Help Rizal

Grade School -

Bloom Field Academy

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Augusto Cesar Cloma