Augustus Rylander
Philadelphia,PA
Summary
Qualified Marketing Manager with proven track record of driving successful campaigns and brand growth. Demonstrated ability to lead cross-functional teams and implement strategic marketing initiatives. Adept at leveraging market analysis and consumer insights to optimize product positioning and drive sales.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing Manager
HenryHoldings, Inc.
08.2022 - Current
- Company Overview: Florida Disc Institute
- Results-oriented professional specializing in network optimization, security, and end-user technical support
- Proficient in performing diagnostics for degradation and connectivity, ensuring peak network performance
- Expert in identifying and mitigating security risks, with a strong foundation in network protocols, TCP/IP, and basic configurations
- Established valuable connections within the legal sector, cultivating relationships with law firms and Florida Disc Institute for potential clients
- Provided end-user technical support, troubleshooting hardware and software issues to guarantee optimal functionality
- Installs, modifies, and repairs computer hardware and software
- Performed software testing
- Performed technical support
- Resolved software defects
- Documented and confirmed suspected software defects and product request
- Well-versed in Eclipse Practice Management software and adept at updating and configuring software across various platforms, including Windows, Android, and iOS for desktops, tablets, and mobile phones
- Performed printer configuration
- Serve as an escalation point for other members of the support team to diagnose and resolve complex issues
Digital Service Specialist
Cannon Solution America
08.2021 - 04.2022
- Company Overview: Office Equipment Supplier and Maintenance
- Efficiently managed service tickets and ensured customer satisfaction
- Specialized in providing end-users with top-notch technical support, utilizing advanced troubleshooting techniques to solve unknown problems
- Adept at ordering parts for repairs, backing up and restoring customers' hard drive information, and connecting multiple units using IP4 addressing
- Provided end-user technical support, troubleshooting hardware and software issues to guarantee optimal functionality
- Notable achievements include improving workflow efficiencies, enhancing document processes, and updating software and drivers
- Experienced in logging and reporting maintenance details to dispatch, documenting processes, and procedures for fellow service technicians
- Proudly contributed to successful service engagements with major clients, including FedEx and the Clinical Hospital of Broward County
- Office Equipment Supplier and Maintenance
Marketing Account Supervisor
Sound & Lighting Solutions
07.2017 - 03.2020
- Company Overview: Florida audio and visual resource supplier
- Chief overseer of social media and internet marketing platforms
- Crafted and executed comprehensive strategies that leverage analytics
- Enhanced and transformed the companies eBay listings yielding an impressive 20% boost in online sales
- Implemented an efficient and effective system that provided data-driven insights
- Aided in designing an analytical system that permeated every facet of our operations
- Supervised the repair department by providing strategic systematic-based approach involving the collaboration of esteemed partners like Bosch Security Systems, Chauvet Lighting, American DJ, Rane, Elation Lighting, and others
- Utilized graphic design and web design techniques
- Augmented and enhanced the Return on Investment (ROI)
- Translated analytics into visually compelling and user-friendly marketing materials
- Proficient in managing marketing accounts
- Increased the companies’ marketing effectiveness
- Bolstered our relationships with partners
- Improved industry recognition
- Implemented a comprehensive and data-driven system that fostered customer satisfaction and loyalty
- Florida audio and visual resource supplier
Operations Manager
Excel Security Inc.
05.2015 - 06.2017
- Company Overview: Security Guard Service Agency
- Managed and supervised diverse security site contracts, simultaneously securing new agreements to expand our portfolio
- Undertook the crucial responsibility of recruiting new security personnel, overseeing comprehensive training programs tailored to the specific requirements of each site
- Held a pivotal role as a certified CPR, First Aid, and AED instructor, delivering essential training for both incoming and existing security agents, ensuring a high standard of preparedness
- Expanded our clientele by providing on-site support for acquiring new students through strategic social media initiatives and a website redesign
- Collaborated closely with PHP (People Helping People), a health and life insurance company
- Developed targeted marketing strategies aimed at reaching and serving the student demographic effectively
- Provided valuable services to the student community, creating a mutually beneficial partnership
- Security Guard Service Agency
Education
Advanced Technical Diploma - Information Technology (IT) Certifications & Training
Dion Training Solutions
San Francisco, CA03.2025
Network Support Services - Information Technology
Atlantic Technical College
Coconut Creek, FL08.2021
CCNA: Switching, Routing, and Wireless Essentials - Computer Technology Architecture
Cisco Networking Academy
San Jose, CA06.2019
Computer Science - Foundations of Information Technology
Albright College
Reading, PA06.2004
Skills
Microsoft Office
- Document formatting
- Digital marketing
- Cloud Networking
- Social media marketing
- Network Management
- Staff management
- Network Security
- Customer relationship management (CRM)
- Network Troubleshooting
- Routing and Switching
- System/Networking Configuration
- Virtualization
- Virtual Private Networking (VPN)
- Vulnerability Management
- Local Area Network (LAN)
- Wide Area Network (WAN)
- Wireless Technologies
- Brand promotion and development
- Strategic planning
- Marketing campaigns
- Timely Project Completion
Certification
- Network + CE Certified
- A + CE Certified
- CCNA: Introduction to Networks
Presentations
Rylander, A., Osorio D., Lopez E., 2020, Leveraged advanced technology, including VR headsets and motion-tracking devices, to immerse users in a simulated environment.
Community Service
Volunteer, Michael Hall & Associates, Philadelphia, PA, 10/01/15, 12/01/17, Engaged in meaningful volunteer work dedicated to supporting the homeless community.
Military Service
SPC-E4, Combat Engineer, CO C 103RD ENGR BN, Philadelphia, PA, National Defense Service Medal, Global War on Terrorism Service Medal
Timeline
Marketing Manager
HenryHoldings, Inc.
08.2022 - Current
Digital Service Specialist
Cannon Solution America
08.2021 - 04.2022
Marketing Account Supervisor
Sound & Lighting Solutions
07.2017 - 03.2020
Operations Manager
Excel Security Inc.
05.2015 - 06.2017
Network Support Services - Information Technology
Atlantic Technical College
CCNA: Switching, Routing, and Wireless Essentials - Computer Technology Architecture
Cisco Networking Academy
Advanced Technical Diploma - Information Technology (IT) Certifications & Training
Dion Training Solutions
Computer Science - Foundations of Information Technology
Albright College
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