Aujanae Worthy
Detroit
Summary
Expert in consumer education and call screening with a track record of improving customer satisfaction through strong communication and problem-solving abilities. Demonstrates efficient time management and meticulous attention to detail, ensuring seamless client experiences. Proven success in enhancing service delivery and fostering positive consumer interactions.
Overview
7
7
years of professional experience
Work History
Insurance Qualifier
Quantum 3 Media
Charlotte
10.2022 - 02.2023
- Screen outbound consumer calls and transfer qualified consumers to the appropriate client to complete the transfer
- Ensure a positive consumer experience by educating consumer on the features and benefits of the product, responding to questions, and overcoming objections
- Outbound dial consumers who only expressed consent to be called to learn more about an insurance product - NO COLD CALLING
Delivery Driver
Amazon
Romulus
10.2018 - 06.2020
- Loaded and transported packages to residential and business communities
- Delivered in a safe and timely manner
- Adhered to assigned routes and schedules
Nursing Assistant
Lahser Hills
Southfield
01.2018 - 10.2018
- Fed, bathed, and dressed residents
- Took residents vital signs
- Observed and logged daily activities of residents
Customer Service Representative
Associate Community Service
Southfield
02.2016 - 12.2017
- Processed credit card/ACH donations
- Recorded and maintained accurate account information
- Followed all communication guidelines and procedures
Nursing Assistant
Ameristaff Home Health Care
Troy
02.2017 - 04.2017
- Prepared meals three times daily
- Sanitized and maintained kitchen/dining area
- Followed all safety, health standards and procedures
- Observed and logged daily activities of residents
Education
CNA Certificate -
Excelling Nursing Academy
Farmington Hills, Michigan01.2017
Diploma -
Cody Medicine and Community Health High School
Detroit, Michigan01.2015
Skills
- Consumer education
- Call screening
- Order processing
- Time management
- Problem solving
- Attention to detail
- Active listening
- Communication
- Teamwork and collaboration
- Computer skills
- Healthcare regulations
References
- Mrs. Roberta Hill, Admissions Director, (313) 673-0550
- Mrs. Alvetta Hopkins, K-8 Teacher, (313) 454-8237
- Mrs. Kimberly Plater, Instructor, (313) 637-1599
Timeline
Insurance Qualifier
Quantum 3 Media
10.2022 - 02.2023
Delivery Driver
Amazon
10.2018 - 06.2020
Nursing Assistant
Lahser Hills
01.2018 - 10.2018
Nursing Assistant
Ameristaff Home Health Care
02.2017 - 04.2017
Customer Service Representative
Associate Community Service
02.2016 - 12.2017
CNA Certificate -
Excelling Nursing Academy
Diploma -
Cody Medicine and Community Health High School