Lizmarie Rosario
Troy,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
5
5
years of professional experience
Work History
Insurance Qualifier
Quantum 3 Media
Charlotte, NC
10.2021 - Current
- 003Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled 300+ calls per day to address customer inquiries and concerns
Dispatcher, Data Entry
Garcia's Towing
Bacliff, Texas
03.2021 - 11.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Scrubbed data for errors and made corrections to maintain clean records.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data before transcribing.
- Verified data files prior to entry to maintain high data accuracy.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Organized, sorted and checked input data against original documents.
- Sent completed entries for evaluation and final approval.
- Obtained scanned records and uploaded into database.
- Completed data entry tasks with accuracy and efficiency.
- Documents completed work in appropriate logbooks.
- Reviewed completed work for compliance with regulations.
- Received incoming calls and handled data requests from internal stakeholders.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Created reports based on up-to-date data to inform business decisions.
- Added documents to file records and created new records to support filing needs.
- Directed dispatching, routing and tracking of 2 fleet vehicles.
Clothes Sorter , Cashier
Goodwill Store
Troy, NY
07.2019 - 12.2019
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $100 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week.
- Maintained current knowledge of store promotions and highlighted sales to customers.
PCA Personal Care Assistant
All Metro Health Care Agency
Albany, NY
08.2018 - 06.2019
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted with daily living activities, running errands and household chores.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Planned activities to encourage movement, stretching and strength building.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained frequent supervision of residents unable to call for assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Packer
Cookie Factory
Troy, NY
09.2017 - 03.2018
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Monitored outgoing packages for proper labels and accurate address information.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Served customers and followed outlined steps of service.
- Maintained safety and efficiency while loading over 25 pounds of boxed products into packaging equipment
Housekeeper
Best Western
Albany, NY
01.2016 - 01.2017
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Responded to requests from patrons for linens and toiletries.
- Categorized laundry received by clients based on fabric type.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
Cashier
Walmart
Troy, NY
01.2015 - 11.2015
- 01Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Operated cash register to record transactions accurately and efficiently.
- Maintained cash drawer of $100 or more per shift
Education
High school diploma -
Troy High School
2015
Skills
- Underwriter Collaboration
- Document Control
- Claims Information Gathering
- Time Management
- Policy Changes
- Call Center Customer Service
- Data Entry
- Medicare Compliance
- HIPAA Compliance
- Sales Reporting
- Quality Assurance Requirements
- Customer Complaint Resolution
- Service-Oriented
- Policy Renewals
- Critical Thinking
Languages
Spanish
Timeline
Insurance Qualifier
Quantum 3 Media
10.2021 - Current
Dispatcher, Data Entry
Garcia's Towing
03.2021 - 11.2021
Clothes Sorter , Cashier
Goodwill Store
07.2019 - 12.2019
PCA Personal Care Assistant
All Metro Health Care Agency
08.2018 - 06.2019
Packer
Cookie Factory
09.2017 - 03.2018
Housekeeper
Best Western
01.2016 - 01.2017
Cashier
Walmart
01.2015 - 11.2015
High school diploma -
Troy High School