Aujanair David
Aurora,CO
Summary
CPR certified
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security
Signal 88
11.2023 - 01.2024
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Passenger Service Agent
Prosepect Airport Services
09.2023 - 10.2023
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Customer Service Lead
K&G Petroleum
07.2023 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and developed customer service training processes.
- Provided constructive feedback during performance evaluations aimed at promoting employee growth.
- Greeted customers and listened closely to problems described to determine solutions.
Security Guard
Hss/Tarian
04.2023 - 06.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Customer Service Representative
Unfi
05.2022 - 11.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Education
No Degree - Medical Assisting
Concorde Career College - Aurora
Aurora, CO10.2024
GED -
Mile High Youth Corps
Denver Co11.2019
Skills
- Security officer development
- Team Onboarding
- Security team management
- Law Enforcement Coordination
Certification
- CPR License - Feburary 27,2024
Timeline
Security
Signal 88
11.2023 - 01.2024
Passenger Service Agent
Prosepect Airport Services
09.2023 - 10.2023
Customer Service Lead
K&G Petroleum
07.2023 - 09.2023
Security Guard
Hss/Tarian
04.2023 - 06.2023
Customer Service Representative
Unfi
05.2022 - 11.2022
No Degree - Medical Assisting
Concorde Career College - Aurora
GED -
Mile High Youth Corps