AUJANNE COSEY
Houston,TX
Summary
Diligent and personable professional skilled in identifying customer needs and presenting solutions that deliver value and drive revenue growth. Talented at developing effective sales strategies, managing customer relationships, and resolving customer disputes. Committed to providing exceptional customer service and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Business Taxes Representative
CA Department of Tax and Fee Administration
Sacramento
01.2024 - 04.2024
- Independently worked compliance and collection and used tax cases of moderate difficulty as well as the moderately difficult claims of exemptions.
- Worked autonomously, while keeping the supervisor informed of complex issues on assigned cases.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
Tax Technician II
CA Department of Tax and Fee Administration
Sacramento
07.2022 - 12.2023
- Performs the full range of taxpayer interviewer duties or tax return review and verification duties; performs registration, account maintenance and close-out duties.
- Review and approve or deny routine claims for refunds; perform registration, account maintenance and close-out duties for the sales and use tax programs; and provide advisory services to the public.
- Responded promptly to inquiries from both internal staff members and external customers regarding taxation matters.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
Program Technician II
CA Department of Public Health
Sacramento
07.2020 - 06.2022
- In the Birth Registration Processing Unit, I reviewed and processed all birth, marriage, and/or dissolution records in the state.
- Performed a detailed and thorough quality review of certificates and all supporting documents to ensure they met acceptability pursuant to the California Family Code and Health and Safety Code sections.
- Provided customer service by phone and/or email to EBRS users, county offices, and the public.
- Responded promptly to inquiries from customers or other stakeholders via email or phone calls.
Tax Technician I
CA Department of Tax and Fee Administration
Sacramento, CA
10.2018 - 12.2019
- Assisted taxpayers in filing returns for individuals and businesses with accuracy and attention to detail.
- Responded promptly to inquiries from both internal staff members and external customers regarding taxation matters.
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
- Promoted to a Tax Technician II January 2020 - June 2020.
Member Service Representative
Health Net Inc.
Rancho Cordova, CA
10.2017 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
High School Diploma -
Sacramento Charter High School
CA06.2014
Skills
- Health Insurance
- Compliance
- Data Entry
- Sales and Use Tax Reporting and Support
- Retail Sales
- Commissioned sales
- Call Center
- Customer Service
- Claims
References
References available upon request
Timeline
Business Taxes Representative
CA Department of Tax and Fee Administration
01.2024 - 04.2024
Tax Technician II
CA Department of Tax and Fee Administration
07.2022 - 12.2023
Program Technician II
CA Department of Public Health
07.2020 - 06.2022
Tax Technician I
CA Department of Tax and Fee Administration
10.2018 - 12.2019
Member Service Representative
Health Net Inc.
10.2017 - 10.2018
High School Diploma -
Sacramento Charter High School