Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Business Taxes Representative
California Department Of Tax And Fee Administration
Sacramento, CA
03.2023 - Current
Leveraged software and tools to generate contracts, quotes and invoices.
Served as direct point of contact for customers and regularly followed up to update information and resolve issues.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Identified customer needs by asking questions and advising on best solutions.
Produced sales documents, finalized deals and filed records.
Developed new sales opportunities through phone calls, e-mail campaigns, networking and other prospecting methods.
Participated in scheduled sales calls, sales target meetings and training sessions to propose additional value and insight to close deals.
Resolved issues related to scheduling conflicts or inadequate resource allocation in a timely manner.
Drafted comprehensive reports summarizing investigation results for management review.
Conducted in-depth investigations into reported cases of fraud, analyzing financial records and other documents to identify discrepancies.
Special Education Instructional Assistant
Galt Joint Union Elementary School District
Galt, CA
09.2022 - 03.2023
Analyze student learning levels and prepared lessons based on results.
Established and communicated clear objectives for lessons, units and projects to students and parents.
Fostered positive and trusting relationships with students to increase engagement.
Developed interesting and interactive learning methods tailored to help students with individual needs in fast-paced environments.
Collaborated with conventional education instructors across multiple departments to optimize student learning.
Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
Conducted small group and individual classroom activities with students based on differentiated learning needs.
Office Assistant
JDCIU
Olympia, WA
08.2019 - 02.2022
Communicated with customers, employees and vendors to answer questions and address complaints.
Maintained business records by updating customer information.
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Maintained and updated filing, inventory and database systems, manually or using computer.
Discussed and implemented ideas discussed with internal employees and external individuals.
Office Assistant
Giant Discount Tire
Lodi, CA
07.2017 - 07.2019
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Copied, sorted and filed records of office activities and business transactions.
Collected and coded various documents to prepare for filing, storage and processing.
Inventoried and ordered materials, supplies and services.
Reviewed files, records and other documents to obtain information or respond to requests.
Monitored and directed work of lower-level clerks.
Answered phone calls and welcomed visitors to office.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Education
Bachelor of Science - Business
Csu Stanislaus
Turlock, CA
12.2022
Associate of Science - Business Administration For Transfer
San Joaquin Delta College
Stockton, CA
08.2021
Associate of Arts - Arts, Humanities, And Social Sciences
San Joaquin Delta College
Stockton, CA
12.2020
Associate of Arts - Interdisciplinary Studies: Business
San Joaquin Delta College
Stockton, CA
12.2020
Skills
Organizational Skills
Supervision & Leadership
Microsoft Office
Customer Service
Critical Thinking
Relationship Building
Problem Solver
Clear and efficient communicator
Active listener
People Skills
Problem Resolution
Planning & Organizing
Computer Skills
Friendly, Positive Attitude
Microsoft Excel
Record keeping
Time Management
Timeline
Business Taxes Representative
California Department Of Tax And Fee Administration
03.2023 - Current
Special Education Instructional Assistant
Galt Joint Union Elementary School District
09.2022 - 03.2023
Office Assistant
JDCIU
08.2019 - 02.2022
Office Assistant
Giant Discount Tire
07.2017 - 07.2019
Bachelor of Science - Business
Csu Stanislaus
Associate of Science - Business Administration For Transfer
San Joaquin Delta College
Associate of Arts - Arts, Humanities, And Social Sciences
San Joaquin Delta College
Associate of Arts - Interdisciplinary Studies: Business
San Joaquin Delta College
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Imelda DavilaImelda Davila
Business Tax Representative at California Department Of Tax And Fee AdministrationBusiness Tax Representative at California Department Of Tax And Fee Administration