Aujonee Prejean
Las Vegas,NV
Summary
Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
DHL
, CA
11.2020 - 02.2021
- warehouse associate who is responsible for sorting mail, loading packages, scanning packages and sorting them as well.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Cabin Cleaner
Menzies Aviation
Los Angeles, CA
04.2019 - 08.2019
- Responsible for cleaning the planes.
- I specifically folded blankets, restocked items, cleaned area, and replaced pillow cases and headrests
- I also cleaned the bathrooms and galley ways.
- As a cabin cleaner I was responsible for the cleanliness of my assigned section and making sure it was acceptable for the next flight.
- Safely used chemicals and other cleaning equipment.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Maintained, cleaned and sanitized interior of aircraft.
- Accurately stocked aircraft inventory.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Equipped cabin following checklist covering food, passenger and crew items.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Security Guard
Andrews International Inc
Burbank, CA
08.2018 - 01.2019
- Prepared regular written reports and logs in neat and legible handwriting
- Utilized all physical senses to detect emergency situations and respond to alarms
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Maintained accurate and detailed logs of all events that occurred during each shift
- Noted and followed up on any unusual behavior.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Security Guard
U.S. Security Associates Inc
Torrance, CA
12.2017 - 08.2018
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Answered alarms and investigated disturbances
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
- Worked both independently and collaboratively to resolve urgent issues
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
Customer Service Representative
G2 Secured Staff
Los Angeles, CA
08.2017 - 12.2017
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Worked with management to propose and implement proactive customer service solutions
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Columbus High School
Downey, CA06.2016
Skills
- Motivated Team Player
- Verbal and Written Communication
- Customer Relationships
- Proficient in Microsoft Office
- Productivity and Time Management
- Customer Service
- Reliable and Responsible
- Order Fulfillment
- Safety Procedures
- Shelving and Storage
- Pricing Inquiries and Validation
- Strong Attention to Detail
- Cash Register Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Warehouse Associate
DHL
11.2020 - 02.2021
Cabin Cleaner
Menzies Aviation
04.2019 - 08.2019
Security Guard
Andrews International Inc
08.2018 - 01.2019
Security Guard
U.S. Security Associates Inc
12.2017 - 08.2018
Customer Service Representative
G2 Secured Staff
08.2017 - 12.2017
High School Diploma -
Columbus High School
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