Aulasia Francis
Rosedale,NY
Summary
Friendly Reservation Specialist with a extensive background in managing reservation systems and providing superior customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service. Proven strengths include problem-solving, multitasking, and technical proficiency including experience with various booking software. Made significant impact in past roles by improving efficiency of reservation processes and enhancing guest satisfaction.
Overview
5
5
years of professional experience
Work History
Reservations Specialist
Delta Air Lines, Inc
Atlanta, GA
09.2021 - Current
- Assisted customers with booking reservations for hotels, flights, and other travel services.
- Performed data entry into reservation system and updated customer information as needed.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Maintained up-to-date knowledge of airline policies, hotel availability, car rental options.
- Processed payments for bookings using credit card processing systems.
Pharmacy Technician
Walgreen's Pharmacy
Atlanta, GA
11.2019 - 09.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Associate of Science - Nursing
St. Paul's School Of Nursing
Queens, NY04-2026
High School Diploma -
Brookhaven High School
Columbus, OH06-2012
Skills
- Computer literate
- Customer service experience
- Personal service experience
- Revenue management
- Strategy development
- Schedule maintenance
- Rule enforcement
- Visionary leadership
- Project management
References
References available upon request.
Timeline
Reservations Specialist
Delta Air Lines, Inc
09.2021 - Current
Pharmacy Technician
Walgreen's Pharmacy
11.2019 - 09.2021
Associate of Science - Nursing
St. Paul's School Of Nursing
High School Diploma -
Brookhaven High School