Aulii Kaui
5116 Kome Street
Summary
Dynamic and customer-focused professional with exceptional service skills honed at Aloha Aina Cafe. Proven ability to manage time effectively and resolve issues promptly, enhancing customer loyalty. Adept at cash handling and fostering a positive team environment, consistently delivering high-quality experiences in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Barista / Cashier / Back of House Prep
Aloha Aina Cafe
Lihue, HI
02.2025 - 03.2026
- Prepared and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of workstations to enhance efficiency and safety standards
- Assisted in training new baristas on equipment operation and customer service best practices.
- Managed inventory levels, restocking supplies to meet daily operational demands.
- Collaborated with team members to create a welcoming environment for customers.
- Resolved customer inquiries and complaints promptly, improving service experience and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Shuttle Driver & Front Desk
Enterprise Holdings
Lihue, HI
03.2024 - 01.2025
- Operated shuttle vehicles to transport customers efficiently between locations.
- Ensured vehicle cleanliness and readiness for service through routine inspections.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with luggage handling to enhance overall experience.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
Customer Service Cashier
Taco Bell
Kapaa, HI
03.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas during shifts.
- Collaborated with team members to ensure timely order fulfillment.
- Handled cash and credit transactions accurately, ensuring minimal errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Kapaa High School
Kapaa, HI05.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Exceptional customer service
- Excellent memory
- Active listener
Timeline
Barista / Cashier / Back of House Prep
Aloha Aina Cafe
02.2025 - 03.2026
Shuttle Driver & Front Desk
Enterprise Holdings
03.2024 - 01.2025
Customer Service Cashier
Taco Bell
03.2022 - 12.2022
High School Diploma -
Kapaa High School