Au’mija Giddens
Dover,DE
Summary
CNA certified college student looking for work in the medical field. Strong skills in patient care, customer service, and problem solving.
Overview
8
8
years of professional experience
Work History
Cashier
Footlocker Retail
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Relationship Manager
Barclays Bank Delaware
04.2022 - 02.2025
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Sales Lead
American Eagle
10.2018 - 12.2022
- Processing customer payments and discounts
- Meet quarterly productivity and sales goals
- Assist customers with fittings and styling
- Managing product inventory
- Creating and posting social media content
- Accurately inputting inventory information into computers
- Answering customer inquiries via phone and social media
CNA Program
Polytech Adult Education
08.2019 - 01.2020
- Took patient vitals
- Entered patient data into computer
- Answering patient concerns and requests
- Following HIPAA guidelines
- Feeding and bathing patients
- Recording patient food and liquid intake
- Stocking and gathering supplies for RN
- Preparing patient rooms and linens
- Cleaning and wrapping patient
Manager
Little Caesars
07.2017 - 07.2019
- Created weekly scheduling
- Trained employees on frontline and production
- Monitored and purchased product inventory
- Answered customer inquiries and issues
- Counted employee cash drawers
- Accurately audited safe and cash drawers
- Interviewed potential employees
- Maintained a clean environment
Education
B.S. - Biological Health Sciences
Delaware State University
05.2022
Skills
- Understanding of HIPAA laws
- CNA certified
- Proficient in computer literacy and technology
- Commendable customer service care
- Strong writing and reading comprehension
- Exceptional customer service skills
- Outstanding communication skills
Timeline
Relationship Manager
Barclays Bank Delaware
04.2022 - 02.2025
Cashier
Footlocker Retail
01.2022 - Current
CNA Program
Polytech Adult Education
08.2019 - 01.2020
Sales Lead
American Eagle
10.2018 - 12.2022
Manager
Little Caesars
07.2017 - 07.2019
B.S. - Biological Health Sciences
Delaware State University