Auna Bistany
Bakersfield,CA
Summary
Proven to enhance guest experiences at Marriott International, Inc., I bring a strong work ethic and team player attitude to every role. Specializing in efficient operations and exceptional customer service, I've significantly contributed to creating welcoming environments and streamlining service delivery. My skills in organization and reliability, paired with a knack for fostering positive guest relations, drive continuous improvement and satisfaction.
Overview
9
9
years of professional experience
Work History
Attendant
Marriott International, Inc.
Temecula, CA
06.2022 - 10.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to all customer inquiries thoroughly and professionally.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Upheld consistency in food quality by following established recipes and presentation guidelines.
- Generated repeat business from satisfied customers through personalized attention and top-notch hospitality skills.
- Trained new Breakfast Bar Attendants on proper procedures, food handling methods, and customer service techniques.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Independent Contractor
Self-employeed
Bakersfield, CA
02.2020 - 06.2022
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Communicated with homeowner via phone or text.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Cared for houseplants by frequently watering during owners' absence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Shopped for groceries for stay and in preparation for homeowner return.
Recreation Leader
City Of Lancaster, CA
Lancaster, CA
07.2018 - 02.2020
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Supervised groups of up to 14children under age 12from arrival through departure at end of day.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Transitioned participants between activities, rest periods and field trips.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Planned, promoted and executed more than 6events each year.
- Conducted regular equipment inventories and maintenance tasks to ensure availability and proper functioning of recreational resources.
- Supervised outdoor excursions such as nature hikes or field trips ensuring adherence to safety guidelines while fostering appreciation for natural surroundings.
- Streamlined administrative tasks by maintaining organized records of program registrations, payments, and schedules.
- Assisted in preparing recreational materials and supplies for each activity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Child Nutrition Assistant Cashier
Westside Union School District
Lancaster, CA
06.2014 - 02.2020
- Optimized workflow efficiency by effectively coordinating tasks among team members during high-volume periods such as events or celebrations involving large numbers of students.
- Supported children with special dietary needs by preparing customized meals according to individual requirements.
- Ensured smooth cafeteria operations by managing daily tasks such as setting up tables, serving food, and cleaning up after meals.
- Maintained a clean and sanitary kitchen environment, adhering to health and safety guidelines.
- Increased efficiency by organizing food preparation areas and streamlining daily processes.
- Collaborated with school staff to ensure timely meal service during breakfast, lunch, and snack times.
- Participated in professional development workshops focusing on child nutrition trends, regulations, and best practices to continuously enhance skills as a Child Nutrition Assistant.
- Conducted regular equipment maintenance checks to maintain optimal kitchen performance standards and prevent downtime.
- Streamlined communication processes between kitchen staff members to improve collaboration and overall team performance.
- Enhanced meal satisfaction by providing nutritious and appealing food options for children.
- Safeguarded student health with strict adherence to allergen management protocols and cross-contamination prevention measures.
- Provided excellent customer service while interacting with students, parents, teachers, and administrators on a daily basis regarding meal services.
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Used Software to create, update and maintain documentation and reports.
- Replenished supplies such as napkins and condiments
- Cleaned and maintained work areas, equipment and utensils.
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
Education
Currently Enrolled - Child Development
Saddleback College
Mission Viejo, CADiploma -
Quartz Hill High School
Lancaster, CAFront Office Medical Assistant Certificate - Medical Assisting
Antelope Valley Adult School
Lancaster, CASkills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
Timeline
Attendant
Marriott International, Inc.
06.2022 - 10.2023
Independent Contractor
Self-employeed
02.2020 - 06.2022
Recreation Leader
City Of Lancaster, CA
07.2018 - 02.2020
Child Nutrition Assistant Cashier
Westside Union School District
06.2014 - 02.2020
Currently Enrolled - Child Development
Saddleback College
Diploma -
Quartz Hill High School
Front Office Medical Assistant Certificate - Medical Assisting
Antelope Valley Adult School