Aundrea Billaci
Lawrence,KS
Summary
Forward thinking Store Manager and Educational and Outreach Programs Director with over 15 years of pet retail and education experience. Proficient in sales, store management, staff leadership, hiring, and community outreach.
Overview
15
15
years of professional experience
Work History
Hiring Manager
Pet World Lawrence
01.2016 - Current
- Managed and implemented all 10 steps of our hiring process, including multiple phone, virtual, and in-person interviews.
- Managed orientating, training, and onboarding for all new employees.
- Successfully maintained strong working relationships with new employees through the onboarding process to ensure low turnover.
- Collaborated with managers, trainers, and new employees to to facilitate clear communication and feedback amongst all parties.
- Organized job fairs to increase community visibility and attract potential applicants.
Store Manager
Pet World Lawrence
03.2011 - Current
- Managed daily store operations such as POS opening and closing, staff project/maintenance delegation, store cleaning, daily animal care, and more to ensure smooth functioning of the store.
- Managed 30+ store employees successfully in a fast-paced environment through proactive communication and frequent feedback.
- Managed payroll and scheduling for 30+ employees.
- Addressed customer complaints promptly and professionally, while working with staff to empower them in difficult customer situations.
- Managed inventory rationalization and weekly product ordering for over 12,000 skus.
- Managed yearly re-licensing procedures and safety inspections.
Educational and Outreach Programs Director
Pet World Lawrence
03.2011 - Current
- Grew our Educational and Outreach Program income by over 400%, turning the program into a profitable venture.
- Collaborated with our community to create and successfully launch dozens of new educational programs for all ages.
- Worked with educators and distributors to provide free class pets for our local school district.
- Planned and managed store events and kids programs including but not limited to birthday parties, after hours events, movies nights, and day camps.
- Managed and sold out 7 weeks of summer camp programs every year from 2011 to present.
- Created and oversaw a high-performing team of employees that specialized in Educational and Outreach events.
Sales Floor Associate
Pet World Lawrence
07.2009 - 03.2011
- Focused on responsible sales of animals and the best products for customers needs.
- Answered customer questions about animals, products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate animals and merchandise, and suggested suitable options.
- Fast tracked to management due to my strong sales, time management and interpersonal skills.
Education
Biology
University of Kansas
Lawrence, KSSkills
- Pet Retail Sales
- Pet Care
- Management
- Leadership
- Community Outreach
- Event Planning
- Onboarding Processes
- Training and mentoring
- Employee Relations
- Communication
- Job Applicant Interviews
- Payroll and Scheduling
Timeline
Hiring Manager
Pet World Lawrence
01.2016 - Current
Store Manager
Pet World Lawrence
03.2011 - Current
Educational and Outreach Programs Director
Pet World Lawrence
03.2011 - Current
Sales Floor Associate
Pet World Lawrence
07.2009 - 03.2011
Biology
University of Kansas
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