Aundrea Brinkman
Management
Holladay,UT
Summary
Proven operations leader with a track record of transforming customer experiences and driving profitability at Standard Optical. Expertise in strategic development and team leadership has resulted in a 12% revenue increase through innovative initiatives and robust staff development. Core competencies include organizational leadership and operations management, aimed at fostering sustainable growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Manager
Elase Med Spas
Salt Lake City, UT
07.2024 - 12.2024
- Spearheaded operations across multiple Elase Med Spa locations, overseeing a team of managers and staff to ensure consistent, high-quality client care and an exceptional experience.
- Manage daily operations, including staffing, training, and performance evaluations, leading to a significant increase in customer satisfaction and retention.
- Mentored and developed staff to ensure consistent delivery of industry-leading aesthetics services, driving a strong team culture of accountability and excellence.
Vice President of Operations
Standard Optical
Salt Lake City, UT
06.2019 - 04.2024
- Company Overview: Opticare Vision Services.
- Directed cross-functional teams, increasing department utilization through efficient project execution, and collaboration.
- Spearheaded initiatives to optimize sales and reduce overhead costs, resulting in a significant increase in profitability.
- Championed a culture of continuous improvement, enhanced operational efficiency, and fostered interdepartmental collaboration.
- Established and managed strategic alliances, leveraging existing talent and capabilities to drive business growth.
- Streamlined operations by identifying inefficiencies and implementing effective process improvements.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
Customer Experience Manager
Standard Optical
Salt Lake City, UT
01.2009 - 06.2019
- Orchestrated comprehensive training initiatives in production environments, leveraging deep industry knowledge to enhance operational efficiency and employee performance.
- Integrated cutting-edge training programs within Standard Optical, showcasing exceptional adaptability and insight, which significantly improved team skills and service quality.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
LICENSED OPTICIAN MANAGER
Standard Optical
Salt Lake City, UT
11.2004 - 01.2009
- Drove substantial sales growth through strategic merchandise management
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities
- Implemented effective budgeting and forecasting, achieving 12% revenue increase
- Trained new employees on industry best practices, company policies, and equipment operation to uphold service excellence
Education
Communications
Salt Lake Community College
Salt Lake City, UT09.2001
Skills
- Organizational Leadership
- Operations Management
- Strategic Development
- Organizational Development
- Core Proficient
- Relationship Management
- Sales Strategy Development
- Customer Experience Enhancement
- Process Improvements
- Crisis Management
- Team Leadership
- Healthcare Management
- Staff Development
- Human Resources
- Performance Enhancement
- Territory management
- Sales minded
Certification
- In Progress - Society for Human Resource Management (SHRM-CP)
- 2023 - Essilor - Management Development Program
- 2021 - Transitions Certified Training
- 2020 - Health Insurance License
- 2004 - Certified ABO, American Board of Opticianry
- 2004-2006 - Manager of the Year, Standard Optical
Timeline
Area Manager
Elase Med Spas
07.2024 - 12.2024
Vice President of Operations
Standard Optical
06.2019 - 04.2024
Customer Experience Manager
Standard Optical
01.2009 - 06.2019
LICENSED OPTICIAN MANAGER
Standard Optical
11.2004 - 01.2009
Communications
Salt Lake Community College
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