Aundrea McClure
Littleton,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Panorama Orthopedics & Spine Center
08.2023 - 03.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Increased office efficiency with effective management of medical records and documentation.
General Manager
Noodles And Company
03.2021 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency and operational excellence by coaching and mentoring team on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to team members in navigating and resolving snags in productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensure staff follows health and safety regulations
- Ensured restaurant was audit ready through food and chemical safety
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Increased restaurant accuracy and accountability
- Managed P&L weekly: by creating and managing budgets, forecasting revenue and expenses, and analyzing financial data to identify trends and opportunities for improvement.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Manged food cost through weekly food inventory counts and and worked strategically to reduce and resolve high food costs variance.
Assistant General Manager
Noodles And Company
02.2021 - 03.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Created and managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Shift Manager
Noodles And Company
11.2020 - 02.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw loading and unloading of packages in warehouse.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Team Member
Noodles And Company
04.2014 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Line Cook
Qdoba Eats
11.2011 - 03.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, ALBachelor of Science - Psychology
Southern Methodist University
Dallas, TXBachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH01.2024
High School Diploma -
Bear Creek High School
Lakewood, CO05.2011
Skills
- Customer Experience
- Leadership
- Administrative Skills
- Interpersonal Skills
- Time Management
- Facility Management
- Inventory, Budgeting, and Cost Control
- Insurance Verification
- Patient Scheduling
- Medical Records Management
- Medical Office Procedures
Timeline
Office Coordinator
Panorama Orthopedics & Spine Center
08.2023 - 03.2024
General Manager
Noodles And Company
03.2021 - 08.2023
Assistant General Manager
Noodles And Company
02.2021 - 03.2023
Shift Manager
Noodles And Company
11.2020 - 02.2021
Team Member
Noodles And Company
04.2014 - 11.2020
Line Cook
Qdoba Eats
11.2011 - 03.2012
Bachelor of Science - Psychology
The University of Alabama
Bachelor of Science - Psychology
Southern Methodist University
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Bear Creek High School
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